Trade Ops Manager - Pove

Trade and Distribution Operations Manager

General

Summary:

The Trade and Distribution Operations Manager is responsible for supporting key trade operations activities across product returns, distribution management, regulatory request processing, and quality documentation. This role partners cross‑functionally with Revenue Accounting, Government Pricing, Trade Account Management, Quality, and external distribution partners to ensure compliant, efficient, and accurate execution of trade and distribution processes.

• Lead the reconciliation of product returns, partnering closely with Revenue Accounting, Government Pricing, and the Trade Account Team to ensure accuracy and timely resolution.
• Serve as Trade Ops. SME for global Order to Cash & ERP implementation initiative.
• Manage the processing of CREATES Act and Non‑CREATES Act requests in accordance with internal policies, regulatory expectations, and business requirements.
• Oversee Canadian 3PL management, including coordination with third‑party logistics providers to support operational performance, issue resolution, and compliance expectations.
• Develop, maintain, and continuously improve Standard Operating Procedures (SOPs) that support GDP and GxP quality functions.
• Partner with the Trade Account Team to identify, investigate, and resolve product distribution issues affecting customers, partners, or internal stakeholders.
• Assist with annual product sales reporting, ensuring data is compiled, validated, and delivered accurately and on time.
• Support trade operations processes to ensure alignment with internal controls, quality standards, and regulatory requirements.
• Monitor operational workflows and recommend process improvements that enhance efficiency, compliance, and cross‑functional coordination.
• Serve as a key point of contact for internal stakeholders on trade and distribution operational matters.

• Bachelor’s degree in Business, Supply Chain, Finance, Life Sciences, or a related field, or equivalent combination of education and experience.
• Relevant experience in trade operations, distribution operations, supply chain, commercial operations, or pharmaceutical operations.
• Experience working in a pharmaceutical, biotechnology, or highly regulated environment.
• Demonstrated experience collaborating cross‑functionally with Accounting, Government Pricing, Trade, Quality, and external partners.
• Experience managing or supporting third‑party logistics providers (3PLs).
• Knowledge of product returns reconciliation and operational issue resolution.
• Experience drafting and maintaining SOPs and controlled documentation.
• Familiarity with GDP and GxP quality requirements.
• Strong analytical, organizational, and problem‑solving skills.
• Excellent written and verbal communication skills with the ability to work effectively across multiple functions.
• Proficiency with ERP systems, reporting tools, and Microsoft Office applications, especially Excel.
• Graduate degree (Master's) in Business, Marketing, Economics, Statistics, or a quantitative discipline (or Bachelor’s degree in a quantitative discipline with an additional 3 years of relevant work experience).

Vertex is committed to equal employment opportunity and non‑discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E‑Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at A