Chief of Staff

Chief of Staff to the CEO

Remote (Boston, MA Preferred)
• Full-time

Government's biggest challenges — homelessness, election administration, emergency response — don't get solved inside a single agency. Work happens across dozens of organizations that often struggle to coordinate, share information, and act in real time.

Civic Roundtable is an AI-powered government operations platform that helps public servants do exactly that. We give wide networks of agencies and partner organizations the tools to consolidate information, coordinate mission-critical work, and move faster together so the people on the front lines of public problems have what they need to serve their communities.

Trusted by 4,000+ organizations across all 50 states, Civic Roundtable emerged from the Harvard Innovation Labs and is backed by General Catalyst.

As Chief of Staff, you'll work directly with the CEO as a strategic thought partner and operator across company operations, go-to-market efforts, and high-priority initiatives. You'll help identify priorities, bring structure to ambiguity, and turn ideas into action.

This is a high-ownership, cross-functional role for someone who likes to move fast and shift seamlessly between strategy and execution at a growing startup. It's a great fit for someone who wants exposure to all parts of a company.

We're looking for someone who loves bringing order to ambiguity, notices broken systems and instinctively wants to fix them, and is energized by the opportunity to help shape how the company scales. We're also looking for someone energized by the opportunity to build better tech for public servants doing critical work.

Launch and own high-priority initiatives, such as:

• Build dashboards and operating rhythms that give leadership visibility across the business
• Partner with growth and finance teams to strengthen Rev Ops processes and forecasting
• Identify and roll out AI tools and automations that help the team move faster

• Drive complex enterprise opportunities, from pricing analysis to partnership strategy
• Redesign our recruiting and onboarding process for a growing team
• Prepare materials, analysis, and recommendations for investor discussions

Build and improve how the company runs

• Create scalable processes and operating rhythms that keep the company organized and moving
• Identify friction across teams and implement solutions that improve execution
• Build systems that provide visibility into key business metrics and progress

Drive strategic initiatives and company priorities

• Own cross-functional projects from scoping through execution
• Conduct market and competitive analysis and develop recommendations that inform company decisions
• Create leverage for leadership by ensuring critical priorities move forward or standing up new functions (e.g., referral/channel partnerships)
• Support investor communication and financial planning efforts

Scale the business through operations and technology

• Strengthen Rev Ops processes and internal systems that facilitate growth
• Help attract exceptional talent and build scalable hiring processes
• Identify and implement AI tools, automations, and internal systems that help the team move faster and work smarter

We're excited about people who:

• Love bringing order to ambiguity and know the difference between process and bureaucracy
• Move fluidly between strategy and execution without losing the thread on either
• Notice broken systems and instinctively want to improve them
• Write exceptionally well and communicate clearly under pressure
• Can independently own multiple priorities and know when to escalate
• Thrive in fast-moving, early-stage environments where the job description changes
• Care about making government work better for the people it serves

We're hoping you have:

• 3-5 years of experience in ops, chief of staff, consulting, finance, or a high-velocity startup
• An excitement to build from scratch in addition to tweaking process that already exists
• Strong technical aptitude and comfort picking up new tools quickly, including AI
• Excellent judgment on prioritization and when to pull in others

Competitive salary, meaningful equity, health benefits, and flexible work arrangements as part of our first 30 employees.

Work directly with founders every day and have real influence on how the company is built.

Broad exposure across product, customers, fundraising, and operations from day one.

Help build the systems and culture of a fast-growing, venture-backed company.

Solve meaningful problems that make government more effective for millions of people.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you're passionate about building great products and making a difference, we want to hear from you!