Senior Application Analyst - Epic Grand​/Prelude

We are seeking a candidate with in-depth experience supporting Patient Access workflows across both inpatient and outpatient settings, with strong knowledge of Financial Clearance processes. The ideal candidate will have hands‑on exposure to real‑time eligibility verification, bed management, and service level authorizations, including knowledge of insurance workflows and systems to support prior authorization requirements. Epic Prelude and/or Grand Central certification strongly preferred.

In this role, you will provide day‑to‑day support for Patient Access business operations while continuously optimizing Epic to maximize workflow efficiency and improve both the end‑user and patient experience, recognizing a highly matrixed environment. You will serve as a liaison between end users, operational leaders, IT support teams, and vendors to design, build, support, and enhance Epic solutions in a timely, high‑quality manner—triaging and resolving incidents and service requests, troubleshooting workflow and build issues, and identifying root causes and process improvements to prevent recurring problems.

You’ll also contribute to project implementations and medium‑to‑high complexity initiatives by gathering and analyzing requirements, documenting workflows, translating needs into build/configuration, coordinating testing and validation, supporting go‑live readiness, and driving post‑go‑live stabilization and ongoing optimization with minimal guidance. The ideal candidate stays current on industry trends, regulatory and payer requirements, and emerging Epic functionality and third‑party solutions, bringing forward recommendations that strengthen compliance, efficiency, and patient access continuity;

familiarity with adjacent Epic applications such as Willow, Beacon, Cadence, and/or Ambulatory is strongly valued.

Located in Boston and the surrounding communities, Dana‑Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high‑risk and underserved populations.

We conduct groundbreaking research that advances treatment, we educate tomorrow’s physician/researchers, and we work with amazing partners, including other Harvard Medical School‑affiliated hospitals.

• Application Lifecycle & Technical Leadership: Leads design, development, testing, and maintenance of complex or specialty systems. Ensures system performance, scalability, and regulatory compliance. Drives roadmap input, standardization, and continuous improvement initiatives.
• Business Analysis & Strategic Solution Design: Leads the discovery and translation of complex, cross‑functional business requirements into scalable functional and technical solutions. Partners with business and technology stakeholders to define long‑term, sustainable strategies that align with enterprise architecture and organizational goals. Analyzes workflows and systems to optimize operational efficiency and business outcomes.
• Testing, Quality &
  
  Risk Management:
  
  Leads test strategy, planning, and execution for complex enhancements and cross‑functional initiatives, ensuring comprehensive validation across upstream, downstream, and integrated systems. Evaluates cross‑functional process and data impacts to proactively identify risk, prevent operational disruption, and ensure high‑quality, stable releases. Partners with technical teams and business stakeholders to resolve defects, strengthen test coverage, and continuously improve quality assurance practices.
• Operational Support & System Reliability: Oversees system operations including upgrades, enhancements, and integrations. Leads resolution of high‑impact incidents and system issues. Improves reliability by conducting root‑cause analyses for recurring high‑impact incidents, managing corrective action plans, and coordinating with engineering/infra…