Operations Partner & Lead; Administrative Business Professionals

About the Role

At Roche/Genentech, our Product Development Strategy & Delivery (PSD) organization partners across the business to enable the delivery of transformative medicines for patients. We are a global, collaborative community that values operational excellence, innovation, and impact. We are seeking an Operations Partner & People Lead to oversee our Boston-based team of Operations Partners (Administrative Business Professionals) and to provide administrative support to our local senior leadership.

This is an on‑site, hands‑on leadership role combining direct people management (30%) with active involvement in complex administrative and business support work (70%). Success in this role requires strong judgment, the ability to balance leadership responsibilities with hands‑on delivery in a fast‑paced, global environment. This role will be based in Boston (Allston), MA at our new Roche Genentech Innovation Center Boston.

• Lead, coach, and develop a team of administrative business professionals (Operations Partners)
• Foster a high‑performing, accountable, and collaborative team environment
• Manage performance, feedback, and development, and set clear priorities, expectations, and ways of working
• Monitor service quality, team capability, and recurring pain points and address potential gaps
• Align team practices with PSD global HQ standards

• Deliver high‑quality executive and administrative support to senior leaders, ensuring accurate, timely, and professional output
• Oversee complex calendar management, meeting coordination, travel planning, expense processing, and cross‑timezone logistics
• Support a broad range of administrative and business support activities aligned to our service offerings, including leadership meetings, forums, off‑sites and other high‑visibility business activities and events
• Prioritize effectively, step in directly to support business needs, and balance responsiveness with sustainable workload expectations

• Build trusted working relationships with senior stakeholders and cross‑functional partners, including People & Culture, Finance, Procurement, IT, Facilities, Legal/Compliance, and Communications
• Collaborate closely with Operations Leadership on team priorities and complex or sensitive situations requiring alignment or escalation

• Drive consistency in how business support is delivered locally, in alignment with global practices to improve workflows, coordination, and overall team effectiveness
• Leverage Roche/Genentech systems and apply AI‑enabled tools to improve team efficiency and productivity

• Bachelor’s degree from an accredited institution and 9+ years of professional experience, including 4+ years in executive support, administrative operations, office management, or business support within a complex organization
• Experience handling highly sensitive and confidential information with professionalism and discretion
• Direct people‑management experience, including coaching, performance management, feedback, and development planning
• Ability to lead a team while remaining hands‑on in high‑level administrative and business support work
• Experience supporting senior leaders in a fast‑paced, matrixed, and high‑discretion environment; strong judgment, prioritization, and decision‑making skills
• Experience managing complex calendars, meetings, travel, events, and competing stakeholder demands; proficiency with enterprise collaboration, communication, and productivity tools
• Strong interpersonal, verbal, written, and influencing skills; built and cultivated important relationships inside the organization and externally
• Comfortable supporting business needs outside of standard business hours across global time zones when required

• Experience working in biotech, pharma, healthcare, or another highly regulated industry
• Experience working in a large, global organization and supporting business needs outside of standard business hours across time zones
• Experience with onboarding, vendor coordination and event execution
• Experience using…