Senior Product Manager - Vault CRM Suite Job Boston area,Massachusetts USA,Business

The Role

Vault CRM is an industry‑leading product purpose‑built for life sciences, with more than 80% market share, transforming how pharmaceutical, biotech, and medtech companies engage with healthcare professionals worldwide. This is an opportunity to build on a foundation of market leadership while driving the next wave of innovation in AI‑powered customer engagement.

A unified suite that integrates CRM with campaign management, contact centers, sales planning, events management, and more which enables customers to break down silos and enables smarter, more connected workflows.

Next‑generation AI agents that deliver intelligent, context‑driven engagement across commercial and medical teams.

Global compliance, with region‑specific functionality and hundreds of built‑in compliance features to support highly regulated markets.

Always‑on productivity, with full offline support across Windows, Mac, and iOS, ensuring seamless use anywhere.

Deep functionality purpose‑built for life sciences and strengthened by data lakehouse technology and modern cloud architecture - all built on the Veeva Vault Platform.

Integrations with other leading technology providers such as Microsoft 365, Concur, Workday, Zoom, and more.

Product Managers at Veeva

Influence product direction and strategy in one of the world’s most widely used enterprise CRM applications.

Collaborate with life sciences and technology experts to shape the next generation of AI‑powered, data‑driven CRM solutions.

Drive Veeva’s AI and data initiative by designing functionality that combines intelligent orchestration and natural language interfaces.

See their work adopted at scale, with features rolled out across some of the world’s largest and most innovative life sciences companies.

Work for a product‑focused company with a clear product vision set from the top, and where product knowledge and instinct are valued at all levels.

Contribute to a mission that matters by accelerating how new therapies reach patients and improving global healthcare outcomes.

Responsibilities

Own the full product lifecycle, from ideation and pitching through design, development, and delivery to bring new features to market
Work with Product Management leaders to translate market trends, customer insights, and emerging technologies into clear product requirements that anticipate future needs
Drive the ideation and development of new AI features within our core commercial software, guiding end users and empowering them to be more effective in their roles
Collaborate with UX, architecture, development, and QA teams to create detailed product specifications which deliver real business value and intuitive user experiences
Lead cross‑functional teams in daily standups, to ensure smooth execution and timely releases
Present the roadmap and demo cutting‑edge features to customers and internal stakeholders to showcase upcoming product innovations and gather feedback on product direction
Serve as a product evangelist and subject matter expert across solutions consulting, services, and support
Guide features from concept through release, ensuring they are built with quality, adopted at scale, and truly delight users
Mentor and guide junior team members while fostering a culture of ownership and high‑quality work

Qualifications

5+ years of product management experience for a software company
Deep experience in obtaining and synthesizing customer feedback, assessing needs, and integrating into a cohesive design
Exceptional analytical and problem‑solving skills with a curiosity to go deep and uncover the “why”
Self‑motivated, resourceful, and independent, with a strong sense of ownership and willing to go the extra mile to make our product and customers successful
Demonstrated ability to write requirements specifications, manage backlogs, and lead engineering and QA to deliver in an agile environment
Excellent communication skills (written, verbal, and presentation)
Proven track record of owning and delivering successful products from concept to launch
High degree of professional ethics and integrity

Industry Experience

Experience in the life sciences industry, particularly commercial, medical, or field teams
E…