Principal Analyst, CGT Process Automation & AI

Key Responsibilities:

• Lead projects for process improvements and AI implementations for the Commercial CGT DTE organization (User Onboarding/Activation; Change Management; ITSM/Service Now; SDLC; agentic solutions).
• Hands‑on delivery of agentic solutions.
• Lead documentation, analysis, and management of ways of working across Commercial CGT DTE.
• Partner with stakeholders to assess current‑state workflows, identify gaps, and define future‑state improvements.
• Develop and maintain process documentation (process maps, SOPs, business rules, work instructions).
• Establish standards for documentation, version control, and ongoing governance.
• Assess improvement opportunities (workflow redesign, standardization, automation with AI focus).
• Coordinate business/technology/operations teams on process change alignment, dependencies, and impacts.
• Drive stakeholder engagement and change management for adoption.
• Monitor process effectiveness and recommend enhancements.

• Bachelor’s degree in Business, Information Systems, Engineering, Life Sciences, Computer Science, or related field.
• 5+ years in process documentation/improvement, business analysis, project management, operations, or digital transformation.
• Experience documenting complex processes into clear, actionable materials.
• Proven cross‑functional leadership with multiple stakeholders/operational work streams.
• Ability to assess current‑state processes and recommend practical, scalable improvements.
• Experience managing work streams from planning through implementation and adoption.
• Excellent written/verbal communication and strong documentation quality.
• Strong organizational/analytical/problem‑solving skills.
• Ability to influence stakeholders and manage change in a matrixed environment.

• Process documentation, workflow analysis, business process management.
• Agentic AI solution building (Salesforce Agentforce knowledge a plus).
• Create/maintain process maps, SOPs, work instructions, business requirements, governance, training/communication.
• Proficiency with Microsoft Word/Excel/PowerPoint/Visio/Teams/SharePoint.
• Use process mapping/workflow tools; familiarity with Jira/Smartsheet/Asana/Microsoft Project.
• Use data/operational insights to identify inefficiencies.

• Pharma/biotech/healthcare/life sciences industry; CGT or commercial ops knowledge.
• Operational excellence/transformation/process governance experience.
• Exposure to automation/AI‑enabled improvement tools and reporting/visualization (e.g., Power BI).
• Change management and stakeholder adoption expertise; matrixed, fast‑paced environments.
• Salesforce Agentforce is a plus.

$142,800 - $214,200