Student Services Associate; Bilingual - Mandarin

CMCB seeks a Student Services Associate (SSA) to join the Community Music School (CMS) Student Services team. The role supports a welcoming, organized, and culturally responsive experience for students, families, and visitors as we expand to two locations in the South End and Roxbury’s Cultural District (read more about our expansion HERE).

Reporting to the Student Services Manager, the SSA serves as the first point of contact in the front office. The position involves maintaining a positive environment, providing consistent, culturally responsive customer service, and executing the front‑office administrative functions.

The ideal candidate has experience in a front‑facing, high‑volume setting (hospitality, dining, visitor services or admissions), values the arts in community life, and enjoys interacting with the public. They are organized, detail‑oriented, energized by a busy work environment, a strong collaborator, and possess excellent interpersonal and communication skills.

All CMCB roles include significant investment in professional development, mentorship from senior staff, and potential for future promotion within the organization.

Status: Regular, part‑time, hourly, non‑exempt
Start Date: ASAP
Schedule: In‑person, 15‑20 hours per week, Monday‑Saturday, shift schedule including some regular weekday evenings.

• Welcome and greet the public, families, and students with a positive and warm attitude.
• Provide a standardized, consistent, and equitable experience for all visitors.
• Orient new students and families and develop a trusting, genuine relationship.
• Open and/or close the Community Music School following set operational procedures.
• Accurately use cloud‑based registration software to perform daily and semester‑based tasks.
• Manage monthly billing and tuition collection, following cash‑handling and check procedures.
• Collaborate with other Student Services team members on all front‑office tasks.

• High school diploma or equivalent.
• Appreciation for the role of the arts in our lives and communities.
• Minimum of one year of professional experience in a front‑facing setting with customer service and point‑of‑sale responsibilities.
• Energized by a complex, busy environment with patience during high volume.
• Proficient with computers, phone systems, and other electronic equipment.
• Confidence with Microsoft Office, Google Suite, and Excel.
• Strong emotional intelligence and dynamic interpersonal skills.
• Ability to enforce clear policies while addressing nuances to meet customer needs.
• Highly organized, detail‑oriented, and able to prioritize tasks to maximize workflow.
• Committed to working in a culturally diverse environment with respect for diversity, equity, and inclusion.
• Authorized to work for any employer in the U.S.; CMCB cannot sponsor immigration visas.

• Experience with CRM software.
• Prior experience in a non‑profit or community‑based organization.
• Proficiency in Chinese (Mandarin/Cantonese), Spanish, or Haitian Creole is highly desirable.
• A degree is welcomed but not required.

The duties are performed indoors in a business/open‑office setting. Noise levels are moderate to loud during programming hours (children’s activity), minimal otherwise. The position requires standing 50% of the time and frequent movement around the school while operating computers and office equipment. Specific vision abilities include close vision and focus adjustment. The role involves regular written and verbal communication with internal and external constituents and the identification of multiple payment forms.

Salary: $20 – $25 per hour