Manager, Commercial Operations – Plasma

Responsibilities

• Acts as the internal voice of the customer in support of a seamless quote to cash experience within the assigned organization
• Ensures effective communication on all customer-facing activities, internal and external
• Supports sales team in cross functional activities providing guidance on planning, reporting, fleet management, and contract administration
• Leads standardization of policies, processes, tools and systems to enable a Global function
• Partners effectively with marketing, finance, supply chain and sales on contract compliance and fulfillment, demand planning, and issue resolution as well as customer service and support

• Bachelor’s Degree – Business, Finance, Supply Chain, or related degree required
• 5 - 7 years of experience in customer success management, sales operations, and/or customer support and service within a Commercial or transactional Supply Chain environment
• Medical Device preferred, not required
• Experience in developing process improvement procedures to provide guidance on planning, fleet management, and contract administration as well as customer services and support is required
• Experience in managing relationships with key operational contacts and implementing benchmarking tools that drive customer value and focus on important industry KPIs
• Experience utilizing Oracle order management, Salesforce, Agile, Hub Spot (preferred), and Microsoft Office products including excel and PowerPoint.