Retail Operations Manager

Role Overview

Sodexo is seeking a dynamic Retail Operations Manager to join our Food & Nutrition team at Tufts Medical Center
, a leading academic medical center located in the heart of Boston, Massachusetts. This leadership role is responsible for overseeing the daily retail dining operations and delivering an exceptional customer experience for patients, visitors, physicians, and employees.

• Lead the day-to-day operations of retail dining venues, cafés, coffee concepts, and grab-and-go programs.
• Drive customer satisfaction through hospitality-focused service standards and continuous improvement initiatives.
• Manage financial performance including revenue growth, labor management, budgeting, forecasting, cash controls, and cost containment.
• Ensure compliance with Sodexo food safety, sanitation, HACCP, and regulatory requirements.
• Maintain retail brand standards and merchandising programs across all concepts.
• Oversee inventory management, purchasing, receiving, and product usage to minimize waste.
• Lead, coach, train, and develop frontline supervisors and hourly employees.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Bachelor's degree preferred, or equivalent combination of education and experience.
• 3+ years of food service, retail, hospitality, or healthcare operations management experience.
• Experience managing high-volume retail dining operations.
• Demonstrated success leading and developing diverse teams.
• Experience with inventory management, purchasing, and cash handling procedures.
• Knowledge of HACCP, food safety regulations, and sanitation standards.
• Experience with Sodexo systems such as FMS, Retail Ranger, UFS, or comparable food service management systems is a plus.

We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.