FCM - Technical Product Specialist - Boston, MA

Technical Product Specialist

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Step into a high-impact role at the center of FCM's platform evolution across the Americas. As a Technical Product Specialist, you'll lead the end-to-end delivery of booking tool functionality, partnering with global teams to shape solutions that drive adoption and customer success. This is a dynamic opportunity to influence product direction, optimize performance across markets, and deliver meaningful change n a collaborative environment where innovation and regional expertise come together to power the future of travel technology.

• Create and manage User Stories and business requirements for platform enhancements
• Conduct end-to-end product review and testing to ensure solutions are fit for purpose across Americas markets
• Collaborate with local teams (US, Canada, Mexico) to capture market-specific requirements
• Partner with Global Product Owners and development teams to prioritize work and allocate resources
• Support deployment, launch planning, and change management activities
• Deliver training and communication to support successful product adoption
• Track and communicate progress, risks, and delivery updates to senior stakeholders
• Share release notes tailored to the Americas, highlighting impactful changes
• Manage multiple work streams and stakeholder expectations across regions
• Other duties and tasks as assigned

• Product management experience
• Experience with in FCM Americas business
• GDS experience, specifically Sabre
• Ability to write detailed requirements and user stories
• Experience in end-to-end product testing and delivery
• Strong stakeholder management and communication skills
• Ability to manage multiple priorities and work streams
• Strategic thinking and proactive problem-solving skills
• Senior-level experience (preferred)

• Have fun:
  At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition:
  Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering.
• Use your smarts:
  Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel:
  We were founded by people who wanted to travel and want others to do the same.
• Personal connections:
  We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion:
  Commitment to diversity, equity, and inclusion through initiatives.
• A career, not a job:
  We offer genuine opportunities for people to grow and evolve.
• We back our people all the way:
  We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back:
  Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, offering one paid Volunteer Day per calendar year.

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

Location:

Boston, MA

Salary: $96,000 - $114,000 per year.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible.