Senior Associate, Strategic Operations

Overview

• Own complex cross-functional programs end-to-end:
  Lead high-impact initiatives across operations, growth, and product teams—driving alignment, execution, and results across multiple stakeholders.
• Relentlessly drive market growth:
  Partner with on-the-ground ops, HQ platform teams, and cross-functional leads to own market operations, service delivery, and expansion—no task is too big or small for you.
• Launch and scale new programs (0→1):
  Identify opportunities for new operational initiatives, design the strategy, build the initial workflows, and drive implementation from concept to scaled execution.
• Engineer and scale core processes:
  Systematically build, optimize, and scale new and existing operational workflows—constantly reduce friction and drive efficiency while keeping patient delight at the center.
• Run the business ‘by the numbers’:
  Own metrics that matter—set aggressive targets for key KPIs (churn, productivity, care quality, etc.) and use data to allocate resources, guide incentives, and prioritize market and product pushes.
• Diagnose system-level issues and redesign processes:
  Develop deep fluency across operational systems, workflows, and edge cases—using data and frontline insights to identify root causes and redesign processes for scalability.
• Set and hit aggressive goals:
  Ruthlessly prioritize for impact, break down ambiguous challenges, and deliver on rapid timelines—no hesitancy in tackling new and ambiguous projects from zero to one.
• Operate autonomously and drive accountability:
  Independently manage initiatives with minimal oversight, proactively identifying risks and driving solutions before escalation is required.
• Obsess over continuous improvement:
  Proactively identify broken processes, recurring fires, and product gaps—invent and test new solutions, features, and models that make ops more seamless and scalable for care staff and families.
• Serve as an operational leader across teams:
  Step in for managers when needed, coordinate work streams across teams, and ensure operational continuity during high-priority initiatives.
• Champion frontline and customer experience:
  Manage, motivate, and mentor care ops teams (local and remote)—solve people problems, clear blockers, negotiate resources, and unlock leverage for highest impact operators.
• Represent operations with executive presence:
  Communicate insights, tradeoffs, and recommendations clearly to senior leadership and cross-functional partners.
• Think like an owner, act like an athlete:
  Take initiative, operate with extreme accountability, and present solutions—not problems. Willingly flex across job functions and fill gaps wherever the org most needs your horsepower.

• 4+ years of professional experience in a highly analytical and fast-paced environment, such as management consulting, strategy/operations, or finance roles in a high-growth environment.
• Exceptional analytical, quantitative, and financial modeling skills. You are comfortable with data and can use it to build compelling business cases and drive decisions.
• Proven track record of independently leading complex initiatives or programs from zero to one.
• Demonstrated ability to operate with autonomy in ambiguous environments and drive results across multiple stakeholders.
• Outstanding communication and presentation skills. You can distill complex information into clear, actionable insights for any audience—field teams or executives.
• Executive presence and strong cross-functional influence, with the ability to represent operational priorities and drive alignment across teams.
• A desire to transition from a purely analytical role to a hands-on, operational leadership position. You are looking to build and scale a business, not just analyze it.