Contracts Manager

Who Are We?

Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API‑first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore — where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners.

Post's commercial business is scaling quickly across enterprise and mid‑market segments, and the volume and complexity of the company's contracting work is growing with it. As Contracts Manager, you will own the operational engine that keeps Post's commercial deals moving, from contract intake and template management through signature and execution. You will be the person who makes sure nothing falls through the cracks.

Speed and precision are the baseline as you manage a high volume of global contracts.

Reporting to the Managing Counsel, Commercial, you will manage Post's contract lifecycle management platform (Ironclad), build and maintain the templates, playbooks, and documentation that the Legal and GTM teams rely on, and directly support high‑volume commercial transactions by handling routine agreements and coordinating signature workflows. You will work closely with Deal Operations, Finance, Sales, and your Legal teammates to ensure that contracts are executed accurately, on time, and in a way that scales.

You'll also build processes and systems that work at today's volume and scale to support the next stage of Post's growth. This role is equal parts systems thinking, process discipline, and cross‑functional coordination.

• Serve as the primary administrator for Post's Ironclad CLM platform, owning system configuration, workflow design, user management, and ongoing optimization.
• Build, maintain, and improve automated contract workflows in Ironclad that reduce cycle times and minimize manual steps for the Legal and GTM teams.
• Manage contract records, metadata, and reporting within Ironclad to ensure accurate, searchable, and auditable documentation across the full contract lifecycle.
• Develop and maintain dashboards and reports that give Legal, Deal Operations, and Finance leadership visibility into contract volume, cycle times, bottleneck patterns, and other key metrics.
• Troubleshoot system issues, coordinate with Ironclad support and our internal Salesforce and GTM tooling team on platform updates, and evaluate opportunities to extend, integrate, and automate CLM functionality.

• Support commercial deal flow by preparing, routing, and managing routine agreements, including NDAs, order forms, and standard procurement documents using approved templates and established playbooks.
• Coordinate signature workflows across internal stakeholders and external counter parties to ensure timely execution, following up proactively to keep deals on track.
• Triage incoming contract requests and route complex or non‑standard matters to the appropriate attorney on the Legal team.

• Create, maintain, and update commercial contract templates, clause libraries, and negotiation playbooks in partnership with the Commercial Legal team.
• Develop and maintain internal documentation, including process guides, FAQs, and decision trees that enable Sales, Deal Operations, and Customer Success to self‑serve on routine contracting questions.
• Support GTM team enablement by creating training materials and reference resources that help business stakeholders understand contract processes, approval requirements, and escalation paths.
• Identify gaps in existing templates or documentation and proactively propose improvements based on patterns observed in deal flow.

• Partner with Deal Operations, Finance, and Sales on a daily basis to keep contract…