Principal Business Analyst

Job Responsibilities

• Lead and work alongside cross‑functional groups to collect and examine sophisticated business requirements for Cengage's Salesforce Sales & Service Cloud platforms.
• Conduct comprehensive business process analysis and meticulously document requirements.
• Work alongside engineering teams to develop and effectively implement innovative and world‑class solutions to support Salesforce CRM technology.
• Provide expert‑level support and training to business leads, ensuring they effectively apply the system and can drive adoption with their teams.
• Evaluate and recommend new features and functionalities to enhance business processes.
• Perform detailed testing and validation of configurations to meet business needs and industry standards.

• A minimum of 10 years working with Salesforce CRM technologies, including Salesforce Sales & Service Cloud platforms.
• Proven background as a senior‑level Business Analyst or a comparable position in the IT field.
• Extensive system‑level knowledge with the capacity to work independently.
• Demonstrable experience working in sophisticated Salesforce environments supporting multiple selling models and business processes throughout the order‑to‑cash and customer service lifecycle.
• Strong analytical skills with the ability to convert complex business needs into technical solutions.
• Outstanding problem‑solving abilities and a strict attention to detail.
• Superb communication and interpersonal skills to foster collaboration across teams.
• Relevant certifications are a plus.

• Working with a world‑class team on ambitious projects that drive real impact.
• Opportunities for professional growth and development.
• A culture that promotes work‑life balance and flexible working arrangements.
• Competitive compensation and comprehensive benefits package.
• The chance to be part of a company that strictly adheres to ethical practices and values diversity.
• Annual incentive: 15% with a target range of $ – $ USD.

Cengage is an Equal Opportunity Employer, committed to crafting an inclusive and diverse workplace. We encourage applications from all qualified candidates. If you require reasonable accommodations during the application process, please let us know. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at