CRM Business Analyst

CRM Business Analyst

Opportunity:

The CRM/Business Analyst assists in the overall implementation of data, processes, profiles and architecture of the CRM solution. The CRM Analyst will work with our delivery/consulting and client teams around requirements gathering, discovery process and selection, APIs and configurations and assisting with CRM selection process.

Responsibilities:

• Gather requirements
• Conduct analyses of CRM data requirements
• Assist in defining, documenting, and maintaining process flows as well as policies and procedures
• Adhere to corporate data management processes and oversight procedures to ensure data integrity
• Assist in projects by conducting business analysis and submitting necessary documentation

Qualifications:

• Five to ten years’ experience in Asset Management
• Proficiency in SFDC Administrative tasks – e.g., creating profiles/roles, user setup, page layouts, reports/dashboards
• Experience with development, administration, configuration, and implementation of Salesforce CRM
• Demonstrated experience with data models and ETL and processing
• Desire to work in a team-oriented environment yet able to work independently
• Strong written and verbal communication skills

If you are interested in joining Olmstead, please send an email to