Part Time House Manager

About the Role

Part‑time House Manager (17.5 hours/week) reporting to the Associate Director of Front of House Operations. The role blends remote administrative planning (40%) and on‑site event execution (60%) within Berklee’s Concert Operations team.

• Act as the primary point of contact during assigned events, managing crowd control, troubleshooting patron requests, and serving as liaison for production teams, artists, and security.
• Build detailed show info sheets, manage ticketing scanners, coordinate student usher schedules, and evaluate front‑of‑house procedures to suggest creative process improvements.
• Supervise and guide the student usher staff on a per‑show basis, fostering a supportive, inclusive, and professional growth environment.
• Coordinate venue accessibility layouts for patrons, ensure compliance with ADA standards, manage facility safety regulations, and secure facilities before and after events.
• Maintain flexibility to work a seasonal schedule of nights, weekends, and holidays as dictated by the academic performance calendar.

• 3–5 years of experience in a guest experience or front‑of‑house role in a performing‑arts or theater environment, with some supervisory experience.
• Excellent interpersonal and communication skills, high level of diplomacy when interacting with touring personnel, promoters, and the public.
• Outstanding organizational skills and ability to remain calm, focused, and solution‑oriented under pressure.
• Tech‑savvy with proficiency in Google Suite/Microsoft Office and a strong interest in learning event systems such as Smartsheet, Etix, File Maker, or When‑to‑Work.
• Absolute flexibility to work a seasonal schedule of nights, weekends, and holidays.

Berklee offers a highly supportive environment and a robust partial benefits package designed to support holistic well‑being and professional growth. Admin hours can be performed from home when on‑site tools are not required. Hiring range: $21 to $29 per hour, depending on experience and education.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:
We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to perform essential job functions, please contact Human Resources.