Senior Manager,Global Partner Job Boston area,Massachusetts USA,Business

Position: Senior Manager, Global Partner Experience

Our world is transforming, and PTC is leading the way. PTC’s software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. PTC employs nearly 7,000 employees worldwide. This role supports a global team dedicated to exploring, learning and growing, and celebrates the differences that make us unique.

Key Responsibilities

Partner Network Program Experience Support:
Translate the Partner Network Program framework (tiers, badges, requirements, benefits, incentives) into a clear, actionable partner journey in partnership with program leadership.
Ensure program elements are easily understood and accessible through the right combination of tools, guidance and enablement.
Identify gaps between program design and partner adoption or execution, recommending improvements to increase program effectiveness and participation.
End‑to‑End Partner Lifecycle Management:
Support and improve the partner journey across onboarding, enablement, co‑sell/resell, delivery and growth‑aligned to program milestones and progression criteria.
Execute lifecycle processes that reinforce program objectives such as capability development, pipeline growth and customer success.
Work with Partner Operations to keep lifecycle processes scalable, measurable and globally consistent.
Enablement Strategy & Program Alignment:
Act as the key bridge between the Partner Network Program and Enablement, ensuring program requirements are supported by training, certifications and assets.
Partner with Enablement teams to align strategies with program milestones, benefits, solution priorities and partner roles.
Provide clear guidance on achieving program status and winning within the program.
Identify capability gaps limiting program progression and coordinate targeted enablement recommendations.
Partner Feedback & Program Evolution:
Gather and synthesize partner feedback on program requirements, benefits, enablement and tools.
Prioritize and coordinate resolution of technical gaps, enablement deficiencies and operational friction points affecting program adoption.
Collaborate with Partner Programs leads to continuously improve program clarity and business impact.
Tools, Systems & Program Experience Integration:
Partner with Partner Operations and IT to align partner systems (portals, dashboards, CRM workflows) with program structure.
Ensure partners track progress, access benefits and engage with enablement resources through a unified program experience.
Define best‑practice standards for partner capability, sales execution and delivery quality.
Define what “good” looks like in terms of partner performance at each program level.
Partner with Sales, Services, Customer Success and Enablement to translate program participation into high‑quality customer outcomes.
Cross‑Functional Collaboration & Influence:
Connect across Partner Programs, Enablement, Partner Operations, Sales, Marketing and Product to coordinate initiatives that improve ease of doing business and program effectiveness.
Deliver data‑driven insights linking program participation, enablement adoption and partner performance to inform program improvements and leadership decisions.

Qualifications

5+ years of experience in partner programs, channel strategy, partner enablement, partner operations or partner experience.
Strong experience working within or defining partner programs and partner journey mapping.
Proven ability to connect program design to execution through enablement, tools and process improvements.
Experience collaborating closely with Enablement and Partner Operations teams.
Strong understanding of partner ecosystems (resellers, GSIs, ISVs) and lifecycle management.
Analytical mindset with the ability to translate data and feedback into program improvements.

Key Competencies

Deep belief that programs deliver value only when partners can easily operationalize them.
Strong advocate for enablement as a driver of program success.
Highly collaborative across programs, enablement and operations.
Strategic thinker with strong operational and execution rigor.
Passion for simplifying complexity…