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Director of Customer Experience & CX Strategy
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-07-17
Listing for:
Applied Labs
Full Time
position Listed on 2026-07-17
Job specializations:
-
Business
Corporate Strategy, Business Analyst
Job Description & How to Apply Below
Citizens is seeking a Director of Customer Experience to articulate client expectations and lead programs that drive continuous CX improvements. This role requires influencing cross-functional teams, shaping customer journey strategies, and delivering a clear delivery roadmap in a banking environment.
You will guide enterprise CX initiatives, embed customer-centric practices, and partner with lines of business to elevate the client voice in strategic planning.
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