Administrative Assistant – Field Operations And Customer Support

Description

The Administrative Assistant - Field Operations and Customer Support provides essential administrative and operational support to our global Field Operations team and our customers. This role serves as a coordination hub between field engineers, operations, leadership, vessel partners, and internal stakeholders to ensure accurate scheduling, documentation, compliance, and communication across all deployments. The ideal candidate is detail‑oriented, highly organized, and comfortable supporting technical teams operating in dynamic, safety‑critical environments.

This individual will also play an important role in maintaining and administering our  workflows and operational systems to ensure they remain accurate, effective, and actionable across the organization.

• Provide administrative support to V Field Operations Team.
• Coordinate calendars, meetings, domestic and international travel, and deployment logistics for field engineers and technical staff.
• Support scheduling and tracking of vessel mobilizations, sea trials, offshore deployments, and maintenance activities.
• Assist with onboarding and off‑boarding of field engineers, including system access, credentials, and equipment coordination.

• Support special projects, process improvements, and system implementations related to field services operations and customer success.
• Assist with coordination of technical trainings, workshops, and field team meetings.
• Provide general administrative support as needed in support of a growing, global technical organization.
• Organize and prioritize customer needs and coordinate with engineering, field and sales teams to drive timely, effective solutions and improve the customer experience.

• Someone who can quickly step into the role, develop and execute their own strategies, and operate independently without requiring extensive guidance during onboarding.
• 3+ years of administrative or operations support experience, preferably in technical, maritime, offshore, construction, manufacturing, or field service environments.
• Strong organizational and multitasking skills with high attention to detail.
• Proficiency in Microsoft Office or Google Workspace; comfort working in shared document environments.
• Strong written and verbal communication skills, including with technical and international stakeholders.
• Ability to manage priorities in a fast‑paced, operationally complex environment.
• Experience in document management, file management, and contract management.
• Proficiency with
• Experience supporting global teams and international deployments preferred.
• Exposure to ERP, field service management, asset tracking, or logistics systems preferred.
• Associate’s degree or equivalent experience preferred.
• Proactive, detail‑oriented, and solutions‑focused.
• Comfortable working with technical professionals and operational teams.
• Strong follow‑through and accountability.
• Adaptability to changing deployment schedules and operational needs.
• Demonstrate strong interpersonal and communication skills to build and maintain positive relationships with coworkers.
• Proficiency in leveraging AI tools and technologies to improve efficiency, enhance decision‑making, and drive business outcomes.

This is a Permanent position based out of Boston, MA.

Pay range: $70,000.00 – $80,000.00 per year.

• 401(k)
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

This is a fully onsite position in Boston, MA.

This position is anticipated to close on Jul 27, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.