Strategic Planning Program Manager, Global Engineering Services North America

Description

Are you an innovative, collaborative, and organized leader who wants to be part of world-class fulfillment centers and logistics systems across the globe? Do you want a high level of driving ownership to develop mechanisms that solve complex problems? Does the challenge of standardizing ambiguous programs and processes appeal to you? If so, we have a job for you! Global Engineering Services (GES) North America (NA) is searching for an innovative and solutions-oriented Strategic Planning Program Manager (SPM) to join their Business Strategy and Execution team to drive process initiatives and facilitate high impact programs for Amazon's North American network.

The goal of SPMs is three-fold:
1) serve as trusted advisors and strategic partners to pillar leaders by proactively resolving blockers and delivering targeted solutions,
2) develop standard mechanisms and goals that drive organizational alignment and operational excellence, and
3) support end-to-end talent strategy execution including hiring coordination and resource management.

SPMs value their direct relationship with customers and stakeholders to ensure that all requests are evaluated and prioritized on data-driven analyses aligned with strategic directives for the business. There are opportunities to create and drive impactful changes while simplifying processes. This includes building working groups to solve business challenges, optimize onboarding of fellow Amazonians, being the owner to end-to-end programmatic processes, driving productive facilitation of meetings, and creating effective process-oriented solutions to save time and reduce redundancies across the network.

By fully embracing Amazon's principles and implementing sustainable, scalable, and solution-based outcomes for programs and processes, the role helps connect programmatic work to the goals that the team will achieve. You will work with a variety of roles including technical program managers, design and controls engineers, and operations engineers in a fast-paced and often ambiguous environment. GES NA works on hundreds of projects by varying complexity - small to large - and processes each year.

You will coordinate and collaborate with fellow engineers and managers across teams and organizations to reach outcomes that deliver on customer promise and optimize GES NA network.

This role requires 50% travel on a yearly basis. When not traveling, you must have the ability to work from a corporate office. Candidates should either live near or be willing to relocate within a reasonable commuting distance of one of the corporate office locations listed. Relocation assistance may be provided.

Key job responsibilities

- High degree of organization - SPMs must have organizational acumen in order to manage and prioritize scope. This includes remaining nimble when last minute requests need closing out, and coordination of meetings that effectively overlap. Bridging materials, managing resources, and planning timelines are also an integral part of the role.

- Dealing with Ambiguity & Strategic Problem Solving - There are instances where a solution is hard to quantify or solve. SPMs must be able to handle situations that are not fully explained or understood, and it is anticipated that the individual is able to manage through and find creative, outside the box solutions as workarounds to solve problems. The individual must have grit to solve nuanced work and have the ownership to step in and find innovative solutions.

- Written and Verbal Communication - SPMs articulate in both written and verbal formats. This includes the ability to write documents and presentations that are reviewed by leadership and senior leadership. This entails the ability to use concise language, willingness to embrace feedback, and speak confidently.

- Business & Data Analytics - SPMs leverage data and business insights to drive strategic decision-making and operational efficiency. They collect, process, and analyze complex data to identify trends, translating findings into actionable solutions, standardized tools, and scalable templates. These frameworks support operational improvements and…