Associate Director, Market Access & Patient Services Analytics

ASSOCIATE DIRECTOR, MARKET ACCESS & PATIENT SERVICES ANALYTICS

We are seeking an intensely curious, innovative and analytically rigorous individual contributor to serve as an advanced analytics lead and trusted advisor for Market Access and Patient Services. This role sits within Commercial Analytics & Operations and will help elevate the speed, agility, and quality of operational decision‑making by leading advanced analytics projects that uncover why patients face access barriers, quantify the business impact of payer and channel dynamics, identify high‑value opportunities to improve patient access and program performance, and build self‑serve analytics tools.

• Scope and lead deep‑dive analytics projects that surface strategic opportunities across the access and patient services landscape – e.g., quantifying how payer behaviors, utilization management, contracting decisions, and channel mix shifts impact covered demand and brand performance.
• Serve as a trusted analytical advisor and thought partner to Market Access and Patient Services leadership: frame ambiguous business questions as testable hypotheses, exercise sound judgment where data is limited or imperfect, and deliver decision‑ready recommendations.
• Drive payer and access decision analytics, including reimbursement scenario modeling, access impact quantification of coverage decisions, and analytical inputs that sharpen contracting and pull‑through strategy.
• Synthesize findings into compelling, executive‑ready narratives that influence resource allocation, program design, and access strategy at the leadership level, with results that inform decisions across multiple functions and may materially impact broader commercial strategy.
• Help anticipate future analytical needs – e.g., evolving payer and policy landscapes, competitive entrants, new product launches – and contribute to building the frameworks and capabilities to address them.

• Build, validate, and deploy predictive and statistical models that anticipate patient drop‑off risk, time‑to‑therapy bottlenecks, payer policy impacts, and demand shifts, enabling proactive rather than reactive intervention.
• Apply established analytical principles and introduce new methods where they add value, leveraging machine learning, segmentation, and experimental design to large proprietary datasets (SP, hub, claims, formulary) to optimize program effectiveness and forecast access trends.
• Design and analyze operational experiments and pilots (e.g., program design changes, intervention targeting) to establish what actually moves outcomes, building a culture of test‑and‑learn.
• Conduct patient journey analytics that go beyond KPI tracking – e.g., understanding free trial, Quick Start, and bridge program utilization by payer and coverage status to inform affordability strategy and gross‑to‑net implications.

• Identify and resolve operational bottlenecks across the patient journey using data to optimize demand/capacity levels and vendor/partner performance (referral‑to‑start, prior authorization cycles, hub hand‑offs, and specialty pharmacy pull‑through).
• Analyze pull‑through performance across payer accounts, specialty pharmacies, and prescriber segments, linking formulary wins to script volume, prior authorization approval rates, and SP dispense data to identify where access is theoretically available but not being realized in practice, and recommending targeted interventions to close the gap.
• Engineer and automate complex data crosswalks (e.g., contracts‑to‑dispense mapping, SP/SD customer alignment, GPO/IDN/provider roll‑ups) that turn fragmented data into clean, decision‑grade assets and eliminate recurring manual effort.
• Establish scalable, self‑service reporting and dashboards ecosystems so analytical capacity is freed for higher‑order strategic work.
• Continuously raise the bar on data quality, payer spine standardization, documentation, and analytical reproducibility across patient services and access data assets.

• Serve as a recognized subject matter expert on patient services and…