Fleet Systems Coordinator

Fleet Systems Coordinator )

The Operational Services Division (OSD) enables state government to obtain the goods and services it needs to serve the people of Massachusetts. OSD ensures that state procurements deliver best value and utilize fair, open, and competitive practices.

OSD’s dynamic team values SERVICE, PARTNERSHIP, CREATIVE‑PROBLEM SOLVING, and RESPONSIVENESS. The hybrid work environment fosters work‑life balance and collaboration, allowing us to serve state agency and local government partners.

OSD is seeking a highly motivated and detail‑oriented Fleet Systems Coordinator to support the management and operation of fleet technology platforms serving the Executive Branch fleet. The position plays a key role in maintaining fleet‑related information systems, supporting data integrity, coordinating vendor activities, and assisting agencies with system usage and operational processes.

• Support the daily administration, operation, and maintenance of fleet technology platforms, including telematics and Fleet Management Information Systems (FMIS).
• Coordinate system deployments, upgrades, installations, and operational enhancements.
• Monitor system performance and identify data discrepancies, process inefficiencies, and operational issues requiring escalation.
• Maintain accurate fleet records, system inputs, and operational tracking tools.
• Collect, validate, organize, and maintain fleet‑related data across multiple systems.
• Develop and maintain reports, dashboards, performance metrics, and operational summaries.
• Analyze vehicle utilization, maintenance trends, fuel usage, compliance metrics, and other key fleet performance indicators.
• Ensure compliance with data governance standards and established operational procedures.
• Provide support to agency personnel regarding system functionality, data interpretation, and reporting tools.
• Develop training materials, user guides, presentations, and communications related to fleet systems.
• Support training sessions and knowledge‑sharing initiatives for agency users.
• Coordinate with vendors and agency stakeholders regarding installations, service requests, system issues, and operational activities.
• Track and manage system issues, ensuring timely follow‑up and resolution.
• Monitor vendor performance and support continuous improvement initiatives.
• Review invoices, track expenditures, and assist with reconciliation activities related to fleet systems and services.
• Maintain organized documentation of system processes, operational procedures, and vendor interactions.
• Support special projects and perform additional duties as assigned.
• Administer user access across fleet systems, including account provisioning, modification, and deactivation.
• Conduct periodic audits of user permissions and support compliance with security policies and access controls.

• Experience supporting fleet management systems, telematics platforms, maintenance management systems, fuel management systems, or other operational technology environments.
• Strong analytical and problem‑solving skills with the ability to identify trends, inconsistencies, and opportunities for improvement.
• Experience collecting, organizing, and presenting operational data to diverse stakeholders.
• Ability to coordinate multiple priorities and work effectively in a fast‑paced environment.
• Strong customer service and stakeholder engagement skills.
• Excellent written and verbal communication abilities.
• Proficiency with Microsoft Office 365, including advanced Excel skills.
• Experience with business intelligence and reporting tools is a plus.
• Knowledge of fleet operations, transportation, automotive services, or public‑sector operations is preferred.
• Experience working with budgets, financial reconciliation, invoices, or fiscal analysis in an operational or administrative environment is a plus.

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have at least (A) three years of full‑time, or equivalent part‑time, professional experience in work simplification, management analysis, program analysis, methods analysis, economic…