Account Management, Senior Specialist; Sustainable Technologies

What Account Management contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.

Founded in 2015, Sustainable Technologies is a leading provider of single-use device (SUD) reprocessing services in the United States. We are committed to reducing the impact of healthcare delivery on the environment, simplifying the supply chain, and providing value to our customers.

The Account Management, Senior Specialist (Sustainable Technologies) reporting directly to the Field Service Supervisor, is responsible for executing tailored strategies to drive reprocessing program success and customer satisfaction within assigned territory. Primary responsibilities include new customer implementations, managing collections and service execution and partnering with sales and customers to grow reprocessing program value.

• This role will cover a multi-state region (Northeast) in the United States with travel 80% of the time throughout the year.

• Ideal candidates will need to be located near a major airport in the state of Massachusetts or New York.

• Own customer implementations and ensure seamless rollout through coordination with cross-functional and external teams

• Provide in-service training and education to hospital staff across multiple shifts, addressing program performance, opportunities and program benefits

• Evaluate and analyze customer collection and service trends to execute strategies to maximize customer engagement and collection compliance

• Build consultative, positive working relationships with internal and external business partners

• Assist the Business Development Representative by identifying growth opportunities and collaborating to expand account penetration to maximize value for customers

• Gather data and participate in developing presentations relative to customer reprocessing program performance

• Act as a single point of contact and proactively work to resolve customer or service-related concerns to drive program success

• Maintain knowledge of the current industry and competitive landscape including, GPOs, healthcare economics, competitors and competitive products etc.

• Bachelor's degree in related field, or equivalent work experience, preferred

• 2-4 years of experience, preferred

• 0-2 years in a consultative environment role such as sales, customer service or marketing preferred

• Excellent phone, written, and in-person communication skills

• Customer-focused and results-driven

• Strong work ethic and eagerness to develop and grow skills

• Ability to assess, analyze and utilize good decision-making skills to problem solve

• Proficiency with Microsoft Office

• A valid driver's license issued in one of the 50 States

• Ability to travel domestically and within region often involving overnight stays and stays up to one week in duration

• Customer/Vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview.

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks

• Works on projects of moderate scope and complexity

• Identifies possible solutions to a variety of technical problems and takes actions to resolve

• Applies judgment within defined parameters

• Receives general guidance may receive more detailed instruction on new projects

• Work reviewed for sound reasoning and accuracy

Anticipated salary range: $63,800-$91,400

Bonus eligible: No

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlex Pay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the…