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Strategic CSM: Mid-Market & Adoption

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Autodesk
Full Time position
Listed on 2026-07-30
Job specializations:
  • Business
Salary/Wage Range or Industry Benchmark: 75600 - 135520 USD Yearly USD 75600.00 135520.00 YEAR
Job Description & How to Apply Below
Position: Strategic CSM: Mid-Market Growth & Adoption

Autodesk is seeking a strategic Forma Customer Success Manager to support Emerging Business and Mid-Market customers, focusing on onboarding, accelerating time to value, and ensuring adoption of Forma Cloud. This role combines data-driven insights with proactive engagement to maximize impact across a broad portfolio, acting as a trusted advisor and aligning success plans with customer business outcomes.

You will manage a portfolio, identify expansion opportunities, mitigate renewal risk, and

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