Business Operations Coordinator – Part Time

Responsibilities

• Drive the efficient operations of the business.
• Work with Field Team, Sales Team, and Owner to develop and execute efficient Technical, Sales, and Business Operations systems.
• Business Operations
• Inventory Management
• Purchasing Supplies & Materials (Amazon, Home Depot, SE Orders, etc)
• Invoice Preparation & Submission (Contacts, Work Description, Before/After Photos)
• Accounts Receivable Support
• Customer Contact Information Database Management (Vonigo & Quo)
• Repair Photo Database Management (Company Cam)
• Large Project & Warranty Partner Support (ABG, Kohler, New Construction, etc)
• Business Compliance Management
• Vehicle Info & Maintenance Management
• Assist in Developing & Documenting SOPs
• Scheduling
• Collaborate with Sales, Techs, & SC to manage and optimize Repair Technicians schedules
• Communicate with customers to plan and confirm repair date/time
• Weekly Schedule Development & Distribution
• Business Development (Account Management Support)
• Assist with Creating & Sending Quotes
• Customer Follow-up & Misc Communication
• Occasional Outside Sales (Scheduled Walk-Throughs & Meetings)
• Identify, implement, and document solutions to improve business methods and processes
• Prioritize customer relationships and customer service

• Goal-oriented, self-starter, and energetic
• Licensed to operate a passenger car and have a clean driving record
• Professional, caring, and service-minded
• Readiness to become a meaningful part of a strong team and growing business
• Tech-Fluent – Comfortable with Quick Books, CRM Tools, Mobile Apps (Company Cam, Quo, etc), Microsoft Office
• Local & Reliable – Live within commuting distance to Office, and want a role that respects your need for flexible schedule while offering professional responsibility
• Systems & Detail Oriented – Not just following a process, but seeing ways to improve operations, and implementing them

• Driver's License