Program Coordinator I – Executive & Strategic Operations

Overview

Program Coordinator I – Executive & Strategic Operations (260004Z6) – Division of Banks, Operations Unit.

The Division of Banks is currently accepting applications for the Program Coordinator I – Executive & Strategic Operations position in the Division’s Operations Unit. This is a unique opportunity for someone who enjoys solving problems, improving processes, and collaborating across the organization to support a wide range of initiatives. Working closely with agency leadership, this role coordinates projects, supports executive operations, manages the Division’s website, intranet, and digital resources, and monitors emerging developments in the rapidly evolving financial services industry.

As a central coordination point for operational and technology initiatives, the position partners with internal teams and Commonwealth agencies to improve processes, support organizational priorities, and help turn ideas into action. Successful candidates will enjoy learning new technologies, connecting people and projects, and gaining broad exposure to executive operations, digital communications, and financial services regulation.

• Support agency leadership by coordinating executive priorities and special projects, and by researching emerging issues and trends impacting the financial services industries.
• Coordinate cross‑functional projects and operational initiatives by facilitating communication, tracking progress, improving processes, and helping ensure organizational goals are achieved.
• Manage the Division’s website and digital resources by maintaining the agency website and intranet, coordinating content updates, and ensuring information is accurate, accessible, and user‑friendly.
• Support technology and continuous improvement initiatives by collaborating on data and reporting efforts, coordinating IT and accessibility requests, and contributing to operational planning and process improvements.

• Are motivated by public service and interested in supporting the operations of a financial regulatory agency serving consumers and businesses across the Commonwealth.
• Enjoy coordinating projects from planning through completion, keeping priorities organized and initiatives moving forward.
• Take initiative to solve problems, improve processes, and learn new systems, technologies, and tools, including website management.
• Build strong relationships by providing excellent customer service and collaborating effectively with diverse teams.
• Are curious and detail‑oriented, with an interest in emerging financial services, data management, and continuous learning.
• Thrive in an environment where priorities may shift and where every week brings new opportunities to support agency initiatives.

• Partner with and support the Commissioner and agency leadership; coordinating executive priorities, meetings, and operational activities.
• Research, monitor, and summarize emerging issues, industry trends, and developments affecting the Division’s regulated financial services sectors to provide timely information and insights to agency leadership.
• Coordinate cross‑functional projects and agency initiatives by bringing together stakeholders, tracking milestones and action items, documenting progress, and helping ensure projects move forward successfully.
• Identify opportunities to improve operations by helping identify and implement process improvements, technologies, and tools, while contributing to business continuity planning, risk assessments, internal controls, and other continuous improvement initiatives.
• Manage the Division’s website and intranet by coordinating content updates, ensuring information is accurate, accessible, and user‑friendly, and partnering with Commonwealth resources to resolve technical issues and enhance digital services.
• Serve as the agency’s liaison for digital accessibility and technology coordination, working with Commonwealth partners and internal staff to address accessibility needs, coordinate technology‑related requests, and support digital initiatives.
• Support data, reporting, and information management efforts by assisting with…