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Senior CX Analytics Lead — Telesales & Loyalty
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-07-31
Listing for:
SimpliSafe
Full Time
position Listed on 2026-07-31
Job specializations:
-
Business
Business Intelligence, Data Analyst
Job Description & How to Apply Below
Simpli Safe is seeking a Senior Analyst to co-own performance metrics for Telesales and Loyalty, shaping strategy and KPIs for 150+ agents. You’ll define targets, forecast outcomes, and guide experiments that drive real business impact.
You will dive into how telesales and loyalty operate, partner with cross-functional teams, and use AI tools to automate reporting, ultimately improving customer acquisition and retention outcomes.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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