Director, Field Effectiveness – Operations

Responsibilities

• Build and operationalize Xenon’s field effectiveness infrastructure to support launch readiness and execution
• Partner with departments to translate launch strategy into field-ready processes, tools, and operating rhythms
• Serve as a primary Commercial Operations partner to field strategy and leadership
• Develop and produce field execution analytics and identify gaps in execution quality
• Collaborate on territory alignment, targeting refinement, and related vendor work streams
• Own targeting operations and refinement processes
• Serve as the business owner for field-facing systems and tools, including CRM and field reporting
• Lead incentive compensation operations and support decision-making with operational insights
• Identify and implement AI-enabled solutions to improve field productivity

• Bachelor’s degree required; advanced degree in business, life sciences, analytics, healthcare, or related field preferred
• 10+ years of progressive experience in pharmaceutical, biotech, or life sciences commercial operations
• Demonstrated experience supporting launch readiness or commercial launch execution
• Strong knowledge of field operations capabilities, including CRM, territory alignment, targeting, field deployment, call planning, incentive compensation
• Experience partnering with various departments including Sales, Marketing, Medical Affairs, and others
• Strong understanding of field-facing technology platforms and business requirements
• Excellent project management, cross-functional leadership, and executive communication skills
• Ability to thrive in a fast-paced, evolving environment with high ambiguity

Demonstrates expertise in commercial operations within the pharmaceutical and life sciences sectors, focusing on launch readiness, field effectiveness, and operational analytics. Proficient in leveraging technology platforms and CRM systems to enhance field productivity and decision-making.