Insurance Product Enablement Lead

Location: Waltham, MA (hybrid)

ERGO NEXT's mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience.

Simply put, wherever you find small businesses, you’ll find ERGO NEXT.

Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in.

We are seeking an Insurance Product Enablement Lead to establish and manage a new function within NEXT's Insurance Product Management (IPM) team. This role will enhance efficiency, scalability, and execution across all business lines by centralizing operations, boosting analytical capabilities, and improving product infrastructure. It allows IPMs to focus on strategic, profitable growth. Ideal for those who excel at the intersection of product, operations, and analytics, and enjoy building systems to improve team effectiveness.

• Build and lead the Insurance Product Enablement function, integrating Insurance Product Ops and Analyst subteams under a unified operating model
• Act as a strategic partner to Insurance Product Managers to reduce operational friction and accelerate delivery
• Oversee and evolve IP-Ops responsibilities, including handling compliance inquiries, issue resolution, manual policy tasks, and process documentation.
• Oversee and evolve Analyst responsibilities, including product amendment support, competitive analysis, ad hoc studies, and recurring performance reporting.
• Identify and implement process and infrastructure improvements that enhance product configuration, documentation, and delivery.
• Partner with Engineering, Data Science, Actuarial, and Compliance to streamline cross-functional workflows and improve product governance.
• Develop shared tools, templates, and dashboards that improve visibility, accuracy, and collaboration across product teams.
• Create and maintain operating standards, service-level expectations, and feedback mechanisms that ensure consistent, high-quality support for all IPMs.
• Coach and develop team members, fostering a culture of accountability, curiosity, and continuous improvement.

• 7+ years of experience in insurance product management, operations, or enablement
• Demonstrated ability to design and scale internal processes, tools, and governance frameworks that drive efficiency and accuracy
• Experience leading cross-functional projects or teams in insurance, insurtech, or a related field
• Strong understanding of the commercial insurance product lifecycle, including filings, underwriting, and system implementation.
• Strong communication and organizational skills, with ability to collaborate effectively across functions
• Analytical mindset and comfort working with data to evaluate performance and identify improvement opportunities
• Ability to prioritize in a fast-paced environment and drive multiple initiatives forward simultaneously.
• Bachelor’s degree required; insurance certifications (e.g., CPCU, AINS, AU) a plus

US annual base salary range for this full-time position: $173,000—$234,000 USD

We offer flexible paid time off, parental leave, 401(k), fully subsidized vision/dental options, life insurance, disability insurance, fully subsidized medical plan, and other benefits.

We are an equal opportunity employer and provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We encourage applications from individuals who may not meet every single qualification but can bring unique perspectives and experiences to the role. ERGO NEXT values diversity and inclusivity in all settings and believes that talent can come from varied backgrounds. Join us as we build an environment where everyone has an equal chance to participate and make a difference.