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CX Insights & Action Lead
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-08-05
Listing for:
Manulife Financial
Full Time
position Listed on 2026-08-05
Job specializations:
-
Business
Business Analyst, Business Intelligence
Job Description & How to Apply Below
Manulife Financial, through John Hancock, seeks a Customer Experience Insights Analyst to translate feedback into business actions across journeys. You will leverage VoC data, NPS and OSAT, and AI-enabled tools to forecast CX performance and influence strategic priorities.
The role emphasizes storytelling, stakeholder relations, and accountability for improvements. The ideal candidate has 2–3 years in CX or related fields, strong analytical skills, and experience presenting insights to senior
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