Change Manager, Business

Change Manager

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill. We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs.

This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost. We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics.

With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.

MassIT is hiring a Change Management and Operations Manager for a two-year fellowship aimed at advancing our technology modernization initiatives through change management and customer outreach. Mass IT's sharpened focus on the following six priority areas will require significant market analysis and stakeholder coordination and communication to ensure the success of our initiatives:

Moreover, success depends not only on strong communications to our customers and constituents, but also an equally strong analytical understanding of our current- and future-state of business operations.

Below are various initiatives manager might spearhead:

• Customer change management and Communication strategy – Develop and execute a communications strategy that builds understanding and buy-in to our transformation initiatives among the 2,100 IT employees in the Commonwealth.
• End-user change management and communication strategy – Develop and execute a series of communication plans that generate excitement, explain utility, and address user concerns about new technology, services, governance models, and policies (and more) that we deploy.
• Internal communications – Draft, write, and send (often on behalf of someone) internal communications about transformation updates, successes we should be celebrating, employee kudos, weekly "Happy Friday emails" and more.
• Strategic planning and performance management – Develop and execute media for communicating progress against MassIT's strategic plan (e.g. dashboards).
• Market analysis – Develop holistically (e.g. who are our customers, what are their needs, how do we talk to them?) and specifically (e.g. what is a VDI user, how many of them are there, and where) market analyses that inform customer outreach and communications plans.
• Executive reporting – Assist MassIT senior leaders in presenting information to external audiences, including the Governor and his staff.
• Baselining – Develop, analyze, and report out survey data (where appropriate) that helps us understand where we are meeting customer needs and where customers are satisfied, and where we are not doing so.
• Articulating our services – Assess how we currently market our services to our customers and develop better ways to make sure we are doing so, especially as we consider new models (e.g. bundling, fewer speeds, etc.).
• Breaking down silos and staff morale – Help MassIT teams understand what role other teams play, and help socialize the agency towards more interconnectedness.
• Staff feedback – As appropriate, manage and solicit staff feedback so that we can better address concerns and answer questions about various initiatives.
• Incident Management – With network outages or security breaches, think through how we communicate those issues and to whom and through what media, including business process redesign of existing incidence management and/or investigating new solutions to address incidence management.
• Liaise with press and coordinate strategy – Serve as a clearing house for incoming press inquiries as well as outgoing press content (e.g. articles being written for Gov Tech).
• Governor's office and other stakeholders (SCIOs) – Serve as a…