We Elevate... Quality of urban life

Sr Field Superintendent
- Service

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don't just become part of our success story;

you help shape the future and continue our rich legacy that started back in 1874.

Join us as a Sr Field Superintendent
- Service

Your main responsibilities:

• Ensure maintenance meets Area and Company quality standards and fulfills all contract requirements.
• Implement customer and Company requirements for quality, performance reliability, and passenger safety for each project under his/her supervision.
• Implement EEO/AA requirements consistent with Area, State, and Federal regulations.
• Support the sales staff in estimating service orders, scheduling and executing orders, and investigating and resolving customer complaints.
• Manage an ongoing program of project audits to ensure conformance with quality, completeness, performance, and safety standards.
• Develop and implement manpower selection, training, and performance appraisal programs essential to achieving productivity and quality improvement objectives.
• Implement route management strategies to ensure the consistent application of preventive maintenance procedures while maintaining appropriate manpower levels.
• Foster a spirit of teamwork and dedication to quality improvement among all employees.
• Evaluate and initiate requests for tooling where such tools would support productivity improvements.
• Maintain and manage proactive relationships with local IUEC business agents.
• Advise Area Management of competitor activity related to pricing, performance, and manpower.

Key areas of focus:

• Operations Management
• Employee Leadership & Development
• Customer & Sales Support
• Quality & Safety
• Labor Relations & Industry Awareness

What you bring:

• Minimum high school diploma required.
• Minimum of 3 years of elevator supervisory experience.
• Working knowledge of elevators and escalators with the ability to manage and direct field personnel to meet Area goals.
• Strong verbal and written communication skills, along with proven leadership abilities.
• Ability to interpret customer concerns and mobilize the appropriate internal resources to ensure customer satisfaction while minimizing costs and disruptions to operations and Human Resources.
• Demonstrated ability to make sound judgments related to employee motivation, training, and work assignments while maintaining efficient manpower levels and meeting or exceeding customer requirements.
• Ability to teach hourly employees the Company's methods related to quality, productivity, and safety.
• Skilled in influencing and guiding field employees to follow practices and procedures that foster teamwork and improve quality and productivity.
• Ability to communicate and effectively work with business agents, inspectors, and other external stakeholders to resolve disputes.
• Capable of demonstrating value to customers while ensuring they receive fair and effective service for their investment.

Key competencies:

• Leadership & Employee Development
• Customer Focus
• Communication & Influence
• Operations Management
• Problem Solving & Decision Making

Base Salary $127,100 - $158,800

The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include commissions or longer-term incentives.

What's in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans
  - Effective from first day of hire.
• 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement
  - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don't meet every single requirement? If you're excited about this role but your experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

Are you ready to embark on a new journey? Join #Team Schindler!

Our Core Values:

• Safety:
  Uphold the highest safety standards for all.
• Integrity and Trust:
  Foster honest, ethical relationships.
• Create Value for the…