Patient INTAKE & Registration Supervisor, School of Dental Medicine, Clinical Affairs

PATIENT INTAKE & REGISTRATION SUPERVISOR, School of Dental Medicine, Clinical Affairs

Position Overview

Located on the 1st floor and reporting directly to the Practice Manager, this role comprises two components:
Registration Supervisor and Patient Intake Supervisor.

• Clinical Care Supervisor: manage, guide, and direct the daily workflow of the 1st Floor Clinical Affairs Staff; oversee registration of new patients for all treatment centers in GSDM and direct patients to the correct treatment center; mentor staff, provide cross‑training, support a team‑centered environment, and implement operational changes to support business growth; collaborate with the Predoc Practice Manager on interviews, staffing, and disciplinary matters;
  
  provide backup to the Practice Manager by overseeing staff issues, addressing patient concerns, ensuring optimal chair utilization, running Salud reports, screening appointment status reports, income reports, attending meetings, and handling other operational items.
• Patient Intake Supervisor: direct patient access to BUSDM through outside phone calls, in‑person encounters, internal referrals, and Student Discount Program registrants; provide in‑depth knowledge of BUSDM processes and policies; serve as the first point of contact requiring excellent customer‑service skills, broad judgment, independent thinking, and problem‑solving; support and direct BUSDM faculty and staff; resolve 80‑90% of all calls on the first call;
  
  schedule 500‑600 new patient appointments per month; strong keyboarding, written, and verbal communication skills required.

• Bachelor's degree required.
• 2‑3 years of supervisory experience preferred.
• Strong written and verbal communication skills in English required.
• Ability to communicate clearly and effectively with patients, families, providers and staff while protecting patient confidentiality and demonstrating courtesy and respect.
• Demonstrated skills in service excellence including active listening, problem solving, and the ability to remain calm in emotional situations.
• Demonstrated ability to apply good judgment in resolving problems independently while following department guidelines.
• Attention to detail, strong organizational skills with the ability to prioritize multiple tasks and work independently.
• Excellent interpersonal skills and the ability to work well as part of a team with all levels of personnel including management, physicians, practitioners, and staff.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy‑related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.