Principal Partner Performance & Operations Analyst

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Principal Partner Performance & Operations Analyst

Reports to:

Senior Director Strategy, Planning and Programs

Location:

Boston, MA – hybrid. At PTC, our global partner ecosystem is a critical driver of growth, scale, and customer success. As we continue to evolve our Partner organization, we are seeking a highly analytical, business‑minded operations professional to strengthen how we manage key programs, evaluate performance, and execute strategic priorities. The Principal Partner Performance & Operations Analyst will serve as the primary Strategy and Operations partner to PTC’s Partner Programs & Policy and Technology Partnerships organizations.

The role combines business analysis, operational process ownership, program execution, stakeholder leadership, and data‑driven decision support. This individual will work directly with the data and operational processes supporting these organizations. They will develop analyses, reporting, models, and recurring insights that help leaders assess performance, identify opportunities, and make informed decisions. The role will also serve as a key business counterpart to the teams responsible for Partner data, reporting, systems, and analytics.

This individual will help define business requirements, clarify metrics, improve reporting outputs, and use data to advance growth initiatives across Partner Programs, Policy, and Technology Partnerships. They will also contribute to shaping the broader Partner data strategy and environment. Beyond analytics and operations, this individual will bring together stakeholders with different perspectives and priorities around shared objectives. They will create clarity across complex initiatives, help leaders evaluate trade‑offs, establish practical paths forward, and drive coordinated execution toward both immediate outcomes and longer‑term improvements.

Serve as the primary Strategy and Operations partner to the Partner Programs & Policy leadership team. Support the management, measurement, and continued evolution of PTC’s portfolio of partner programs and policies, including performance frameworks, incentives, eligibility requirements, benefits, tiering, and related governance. Own and enhance the operational processes that support recurring program activities, including performance calculations, qualification assessments, data validation, exception management, stakeholder reviews, and partner communications.

Develop analyses, models, reporting, and decision materials that help leaders evaluate program performance, understand business impact, and make informed program and policy decisions. Help define the metrics, business rules, calculation methodologies, and reporting requirements needed to effectively manage partner programs. Work closely with Partner data, systems, Finance, and Operations teams to ensure that program‑related outputs are accurate, consistent, and aligned with business requirements.

Translate complex program and policy questions into clear options, trade‑offs, and recommendations. Identify opportunities to simplify, standardize, automate, and scale program processes while balancing immediate business needs with longer‑term objectives.

Serve as the primary Strategy and Operations partner to the Technology Partnerships leadership team. Develop and maintain the analyses, reporting, scorecards, and business reviews needed to evaluate partner engagement, capabilities, execution, and business impact. Partner with leadership to define meaningful success measures and strengthen how the organization evaluates the…