Enterprise Customer Success Manager, Americas
Job in
Boston, Suffolk County, Massachusetts, 02108, USA
Listing for:
CodeRabbit
Full Time
position
Listed on 2026-08-15
Job specializations:
-
Business
Customer Success Management, Client Relationship Management
Salary/Wage Range or Industry Benchmark: 125000 - 215000 USD Yearly
USD
125000.00
215000.00
YEAR
Job Description & How to Apply Below
Enterprise Customer Success Manager
Code Rabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.
Role Overview At Code Rabbit, we seek an exceptional, passionate Enterprise Customer Success Manager to join our growing customer success organization in the Americas theater. As a founding member of the customer success management team, you will ensure our customers realize value with our AI-powered code review platform. You will own the full customer journey, from kickoff to renewal and expansion. You will build and maintain strong relationships across your book of business, and you will be a champion for our customers – a vocal advocate who goes above and beyond to ensure our customers thrive.
Key Responsibilities Build strong, meaningful relationships with our customers and proactively seek to understand their business objectives and expectationsDrive engagement and adoption throughout the full customer journeyOwn a book of business to include renewals and expansion opportunitiesBecome a product expert and understand all components of Code RabbitEducate customers on the best product usage, ensuring they maximize the value out of itChampion customer needs internally, leveraging your customer knowledge to advocate for them and influence the product roadmapRelentlessly focus on solving customer challenges by effectively communicating specific benefits and best practices of Code RabbitOwn customer-facing communications to ensure a professional and concise messageDevelop and present periodic reviews to customer leadershipQualifications
At least 5 years of experience in customer success or account managementTechnical competency to understand Code Rabbit's software and build strong relationships with highly technical prospects and key business stakeholdersCustomer Obsession: a passion to deliver a high-quality customer experience and a curiosity to help solve their problemsStrong knowledge of the customer success space, including experience with negotiations and procurement processesComfortable and proficient with various sales methodologies such as MEDDPICC, SPICED, and Command of MessageAbility to establish trust at the CxO level as well as with software development practitionersFamiliarity with modern software development practices, version control systems, and the software development ecosystem, e.g. Git, Git Hub, CI/CD, VS Code, CursorExcellent communication skills: business fluency in spoken and written EnglishAbility to travel about 25% of the time to meet with customers"Nice to Have"
Experience with code review processes and toolsFamiliarity with AI, software developer, and open source technologiesExperience with GTM at early-stage, high-growth, VC-backed startupsFamiliarity with Git providers, e.g. Git Hub, Bitbucket, Git Lab, Azure Dev OpsExperience with major cloud providers and cloud-native technologiesFamiliarity with observability, RCA, and debugging practicesOur Values
- Collaborative Humans:
Prioritizing collective intelligence - Fearless Innovators:
Turning obstacles into growth opportunities - Persistent, Passionate Developers:
Thriving on complex, long-term challenges - Impact-Driven Creators:
Crafting intuitive tools for developers - Rapid Learners and Un-learners:
Adapting quickly in our fast-paced technological world
What We Offer Work on cutting-edge technology with real-world impactCollaborative and innovative environmentCompetitive salary, equity, and benefitsProfessional development opportunitiesBase pay range for this role is $125k-215k. Actual salary will be based on job-related skills, experience, and location. To apply, please submit your resume. Code Rabbit is an equal opportunity employer, committed to diversity and inclusion.
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