Strategic CSM for GovTech: Drive Transformation & ROI
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-08-17
Listing for:
OpenGov
Full Time
position Listed on 2026-08-17
Job specializations:
-
Business
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Open Gov is seeking a Customer Success Manager III to own a portfolio of ~40 high-impact public sector customers, guiding value realization and long-term retention.
You will build executive relationships with city and state leaders, drive adoption of Open Gov’s SaaS platform, and deliver measurable ROI through tailored business reviews.
This senior role requires 3–5 years in customer success, strong communication, and travel 25-30% to customer sites.
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