Community Access Team Technician Lead

Who We Are

Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment.

Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all.

We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Hours: Full‑time; 40 hours per week, 7:00pm‑7:30am, 3:00pm‑11:30pm

Union: Yes

Union Name: 1199

SEIU

Patient Facing: Yes

The Community Access Team Technician Lead provides both clinical support and operational leadership for the community access technician team serving individuals in emergency shelter settings. This role combines direct service with administrative and supervisory responsibilities to ensure consistent, high‑quality, trauma‑informed care.

The Team Lead works closely with program leadership to oversee staffing, support team development, and maintain continuity of services across clinic sites. This role is essential in ensuring smooth daily operations, strong staff performance, and reliable care delivery for a vulnerable population.

• Provide direct supervision and support to Community Access Team Technicians
• Lead onboarding and training for new staff, including clinical workflows, safety protocols, and trauma‑informed care practices
• Support ongoing staff development, coaching, and performance feedback
• Conduct regular check‑ins and debriefs with staff, particularly following challenging or high‑acuity situations
• Foster a supportive, team‑oriented work environment

• Create and manage staff schedules to ensure adequate site coverage
• Respond to call‑outs and coordinate coverage in real time
• Fill in at clinic sites as needed to maintain continuity of care
• Work collaboratively with the Program Director on hiring, staffing needs, and workforce planning

• Collect, track, and submit required monthly program data to the city
• Order and maintain clinical and operational supplies across all sites
• Conduct routine checks to ensure sites are properly stocked and prepared
• Support program compliance with documentation and reporting requirements

• Provide direct support as a Community Access Team Technician when needed, including:
  • Take vital signs
  • Assist with triage and patient flow
  • Respond to emergencies
  • Support sedation monitoring
• Ensure staff are delivering trauma‑informed, patient‑centered care

Administrative & Leadership Focus

• Attend program and leadership meetings
• Collaborate with leadership and interdisciplinary teams
• Complete administrative tasks (scheduling, supply ordering, reporting, onboarding coordination)
• Conduct site planning and operational oversight

• Provide on‑site support to Outpatient Technicians
• Conduct site visits and check‑ins
• Respond to call‑outs and ensure coverage
• Step in to provide direct care when needed
• Lead real‑time problem‑solving and staff support
• Facilitate debriefs and on‑the‑job training
• Rotate on‑call shifts and share with Director and other leaders
• Work entirety of the night shift on occasion
• Other duties as assigned