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CX Insights & Action Catalyst
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-08-20
Listing for:
Manulife Financial
Full Time
position Listed on 2026-08-20
Job specializations:
-
Business
Data Analyst -
IT/Tech
Data Analyst
Job Description & How to Apply Below
Manulife Financial is seeking a Customer Experience Insights Analyst to transform feedback into business action. You will analyze NPS, OSAT, and journey metrics, uncover root causes, and partner with leaders to prioritize opportunities that improve customer loyalty and advocacy.
The role emphasizes executive storytelling, cross-functional collaboration, and AI-enabled analytics to forecast CX performance and guide strategic priorities.
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