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Director of Enterprise Product Management: AI & Automation
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-08-21
Listing for:
Flock
Full Time
position Listed on 2026-08-21
Job specializations:
-
Business
AI Business & Operations
Job Description & How to Apply Below
Flock is scaling its post-sale customer operations by building a modern, AI-enabled platform. You will lead product execution for customer care, contact center, and customer success tools, shaping architecture and roadmaps.
You'll implement AI-assisted support, automated risk detection, and real-time triggers, aligning telemetry with core business systems to eliminate manual lookups and empower support teams.
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