Associate Director of Client Initiatives

Associate Director of Client Initiatives

Cooley is seeking an Associate Director of Client Initiatives to join the Marketing and Client Development team.

Position summary:

This role is part of the Client Initiatives Team, which is responsible for advancing client insight, segmentation, and strategic growth initiatives that support business development, strengthen go-to-market efforts, and elevate the client experience. Responsible for designing and leading priority programs, processes, and campaigns to support geographies, sectors, and other parts of the firm.

Position responsibilities:

• Lead client listening and feedback:
  Lead client listening efforts to gather feedback, identify key themes, and surface new opportunities for the firm.
• Scale win/loss and market insight:
  Scale up the win/loss debrief program and develop deep insight into client needs, market trends, and emerging growth areas.
• Translate insight into action:
  Translate findings from client and market research into clear, actionable steps for Business Development, Marketing, and firm leadership.
• Design and manage strategic programs:
  Design and manage national programs and initiatives, including priority account programs and account development frameworks, that support growth and client development.
• Establish governance and focus:
  Establish the processes, tools, and governance required for consistent execution across the firm, helping to focus effort and investment on the greatest opportunities.
• Create repeatable processes and tools:
  Create the templates, playbooks, and processes used across regions and teams to bring consistency to how client insight, segmentation, and growth initiatives are executed.
• Optimize program deployment:
  Clarify and manage the balance of strategic programs, determining which elements should be centrally managed versus locally deployed for maximum impact.
• Monitor impact and refine strategy:
  Track participation, adoption, and outcomes of all initiatives to assess performance and refine tools, processes, and priorities based on feedback and results.
• People leader:
• Serve as direct supervisor and mentor to direct reports
• Provide day-to-day supervision of direct reports, ensure compliance with assigned work hours and monitor for compliance with all firm and department policies. Manage staffing coverage, review and process time logs/time off requests
• Support business professional development and continued educational opportunities
• In collaboration with immediate supervisor and central HR, participate in hiring, performance appraisals, counseling, termination and other employee lifecycle events
• All other duties as assigned or required

Skills and experience:

Required:

• After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
• Ability to work extended and/or weekend hours, as required
• Ability to travel, as required
• 8 + years of directly relevant exempt-level experience (e.g., marketing or business development, preferably with an emphasis working in a client initiatives function), with 4 + years of management experience in relevant roles
• Demonstrated experience building executive-ready dashboards in data visualization tools (e.g., Power BI)
• Strong proficiency in data manipulation to evaluate both quantitative metrics and qualitative sentiment analysis
• Strong working knowledge of enterprise CRM ecosystems (e.g., Salesforce)
• Advanced, hands-on experience administering enterprise feedback and surveying platforms (e.g., Qualtrics)
• Proven track record of effective leadership
• Bachelor's degree

Preferred:

• Previous legal industry or professional services experience

Competencies:

• Entrepreneurial by nature
• Excellent attention to detail
• Approaches tasks through a lens of quality and consistency
• Approaches tasks through a digital first lens
• Exceptional interpersonal and communication skills with ability to facilitate and solve problems
• Ability to organize, prioritize and coordinate multiple activities often under tight timelines
• Takes a consultative approach to set goals, drive projects, and achieve outcomes
• Strong judgment
• Team-player with collaborative spirit
• Unwavering ability to handle and maintain confidentiality regarding firm information, projects, client data
• High level of professionalism at all times
• Demonstrated ability to lead through influence and develop talent
• Proactive, analytical mindset
• Effective presentation skills

Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices. EOE.

The expected annual pay range for this position with a full-time schedule is $200,000 - $240,000. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate.

We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D,…