Associate Director, Media Business Operations

Company description

Digitas is the Networked Experience Agency, built on the vision that we create magnetic experiences that earn the right for brands to exist in human networks. Today, and tomorrow. We deliver Networked Experiences by leveraging comprehensive data, technology, creative, media and strategy capabilities. Digitas delivers ambitious outcomes via unique solutions that include Creative Experiences, Integrated Media, Addressable Relationships, Social Marketing and Total Commerce.

Celebrated by AdAge as Data and Insights Agency of the Year, U.S Campaign’s Brand Experience Agency of the Year, Media Network of the Year and celebrated by Forrester and Gartner, Digitas serves the world’s leading brands through a global network comprised of more than 5,500 employees across over 65 offices in 43 countries.

The Digitas culture is made up of fearless, inventive and generous Unicorns of all kinds.

Digitas is seeking an Associate Director, Media Business Operations to join our team and provide operational and financial support and leadership to media campaigns and solutions for our prominent financial services client!

In this role, you will be responsible for the management and oversight of Media Business Operations initiatives for a small portfolio of clients. You will serve as a key stakeholder and point of contact between Digitas and our client, collaborating with agency teams and external partners to analyze financial inconsistencies and operational trends with the aim to refine and develop process.

Areas of focus will include monitoring client(s) financial health, agency systems evaluation, audit compliance, process architecture, legal contract support, and agency growth initiatives.

The ideal candidate brings a blend of operations, finance, media, and client partnership in an advertising agency operations environment. Experience working with tools such as Prisma, Media Tools/Guideline, or something similar will help shorten the runway to success.

PLEASE NOTE:
This is a hybrid role that can be based out of either our Boston or Detroit office and will require onsite engagement an average of 3-4 days/week. Candidates local to one of those locations who are willing to commit to a hybrid schedule will be prioritized but highly qualified candidates in other ET/CT markets may also be considered.

• Manage, support, and own media financials for assigned clients and teams including monthly billing reconciliations, executing audits, vendor invoice validation, and similar tasks.
• In partnership with the VP Media Business Operations, meet with client to present updates, identify and triage issues, and develop and implement solutions.
• Ensure campaigns are properly set up in the system and regularly review campaigns for accuracy and alignment to financial, business, and operational expectations.
• Serve as a key stakeholder in buying tool evaluations, process rollouts, user subscriptions and tool integrations including preparation of POVs, recommendations, etc.
• Work with vendors to create solutions that work best to satisfy the needs of the agency and its clients.
• Partner with the Legal team to review, negotiate, and manage agency contracts from a business and compliance standpoint.
• Escalate operational challenges and financial inconsistencies to leadership and bring well‑thought out solutions to the table.
• Partner with multi‑level, cross‑functional media teams, finance, accounts payable, legal and leadership to ensure a seamless integration of work.
• Evaluate, assess, and recommend the most effective financial and operational solutions to satisfy clients' objectives.
• Maintain a clear and reasonable vision of "next steps" and the "big picture" during meetings or when the parameters of a…