Sr Business Product Manager, Core Systems

About Quickbase

At Quickbase, we help organizations build better ways to run their operations. Our products give teams the flexibility to create applications around how their work actually happens, connecting people, information, and processes so they can keep work moving as needs change. For more than 25 years, organizations have turned to Quickbase to solve operational challenges that off-the-shelf software wasn't built for.

Today, we’re building on that foundation with new products and new possibilities for how people create, adapt, and improve the systems their work depends on. Working at Quickbase means helping find better ways forward. We’re a team of curious, collaborative people who care about solving problems, learning as we go, and building things that make work better for our customers and each other.

Title:

Senior Business Product Manager, Core Systems

Reports to:

Manager, Business Product Management Level: P3 (Senior) | Individual Contributor

Location:

Remote, US

The Role Quickbase's go-to-market motion runs on Salesforce — and the handoffs between lead, opportunity, customer, and support are where things break down if no one owns the whole arc. This role exists to be that owner: one BPM accountable for Salesforce end-to-end. The Business Product Manager, Core Systems owns the problem before the solution for the platforms that power how Quickbase generates, converts, and retains customers — Salesforce (Sales Cloud and Service Cloud).

You are the named system owner for these platforms. At P3 (Senior), you fully own the Core pod backlog end-to-end: independently leading discovery, producing build-ready requirements across problems ranging from straightforward to highly complex, and tracking outcomes post-launch. You've built enough credibility with Rev Ops, Marketing Ops, and CX stakeholders to challenge a request and offer a stronger alternative.

Own the Problem, Not the Ticket Diagnose the cause behind incoming requests across the lead-to-customer-to-support arc — a ticket describes a symptom; your job is to define the right solution Independently lead discovery and requirements elicitation spanning lead management, opportunity workflows, and support/service processes Own intake quality for the Core pod — nothing enters the sprint without a complete, build-ready story Proactively identify process improvements and root-cause issues before they surface as tickets — spotting patterns across requests, not just responding to what's already broken

Own the end-to-end product backlog for Core systems — Salesforce (Sales + Service Cloud) across the full customer lifecycle Maintain a prioritized, outcome-linked roadmap — staying close to business priorities and ensuring what gets prioritized in the backlog is aligned to them Lead intake, triage, sprint planning, backlog grooming/refinement, technical alignment calls, and sprint retrospectives

Translate lifecycle requirements — lead routing, opportunity workflow changes, support process redesigns — into build-ready user stories, acceptance criteria, and process documentation Build and maintain a close, ongoing partnership with the Core Architect — not a checkpoint at scoping, but continuous alignment on every request, so feasibility and design risk are surfaced early and what gets built is scalable from day one Own acceptance criteria and coordinate UAT with stakeholders;

define "done" against measurable outcomes Maintain Jira intake and sprint hygiene as a daily habit — clean ticket structure and a board that always reflects real delivery state

Serve as the primary Core pod contact for Revenue Ops, Marketing Ops, and Customer Experience Own and run stakeholder cadences for Core systems — recurring 1:1s and working sessions with stakeholders, async updates as needed Proactively coordinate cross-functional syncs at each key moment — kickoff, technical scoping with Architecture and Engineering, and UAT with business stakeholders — bringing in the right audience at the right time Collaborate across pods and cross-BU delivery teams —…