Director, Business Transformation

The Company

Liberty Mutual Investments (LMI) is the investment firm for Liberty Mutual Group (Liberty) andis responsible for powering Liberty’s strategy amid profound change in global capital markets. With deep expertise in fixed income, equity, and alternative strategies,LMI invests $120+ billion (as of 12/31/2025) of capital globally,taking a long-term approach across its integrated platform and has a team of over 350 investment, finance, and operations professionals located in Boston, MA, and New York, NY.

Liberty Mutual Investments (LMI) is the investment firm for Liberty Mutual Group (Liberty) andis responsible for powering Liberty’s strategy amid profound change in global capital markets. With deep expertise in fixed income, equity, and alternative strategies,LMI invests $120+ billion (as of 12/31/2025) of capital globally,taking a long-term approach across its integrated platform and has a team of over 350 investment, finance, and operations professionals located in Boston, MA, and New York, NY.

The Business Transformation team serves as LMI's operating model and process design capability. Reporting to the Head of Business Transformation, this role serves as a strategic partner to senior leaders across the enterprise, helping design the operating models, governance structures and business capabilities that enable execution of LMI’s 2030 strategy. The role sits at the intersection of strategy and execution, with depth in operating model and process design and a bias toward enabling near-term execution while shaping long-term direction.

The ideal candidate is equally comfortable facilitating executive workshops, assessing complex investment life cycles, designing governance frameworks, developing business capabilities and leading implementation efforts that deliver measurable business outcomes.

• Lead enterprise design engagements. Lead complex, cross-functional engagements from discovery through implementation. Frame problems, align stakeholders, develop recommendations, and translate strategic objectives into operating models, roadmaps, and measurable business outcomes.
• Partner across Strategy & Execution. Operate within GIS Strategy & Execution, which brings together Business Transformation, Program Management, and Vendor Management. Lead both standalone organizational design engagements and serve as the embedded design partner on Program Management-governed programs, contributing operating model, capability, and governance design within a shared delivery model.
• Design target operating models. Develop target operating models that define operating processes, governance frameworks, decision rights, roles and responsibilities, and accountability models across investment and operational functions, including the organizational structures that support them.
• Drive process and business architecture. Assess and mature business capabilities and the processes that run them across the enterprise, identifying gaps, dependencies, and opportunities to improve scalability, efficiency, and operational effectiveness. Establish capability-based frameworks that support strategic planning and prioritization.
• Assess and optimize investment operations. Conduct end-to-end assessments of investment processes and operating workflows across public and private market asset classes. Identify root causes of operational challenges and develop practical, scalable solutions.
• Establish governance and performance frameworks. Define governance structures, success metrics, KPIs, reporting cadences, and operating routines that enable sustainable execution, accountability, and continuous improvement.
• Facilitate executive alignment. Lead workshops, working sessions, and stakeholder engagements that bring together diverse perspectives, build alignment, and accelerate decision-making across teams.
• Advance AI-enabled ways of working. Identify and scale opportunities to apply AI-enabled tools and methods across the function, improving how engagements are delivered and enabling faster, more scalable analysis and design.
• Bring external perspective and industry insight. Monitor industry trends, emerging…