Principal, Client Relationship Management

About Us

At BGBx
, we're driven by a simple idea: breakthrough thinking creates breakthrough impact. As an independent commercial solutions partner to pharmaceutical and life science companies, we bring together strategists, scientists, communicators, creatives, technologists, and data experts to tackle some of healthcare's most important challenges. Our teams work across consulting and communications to help clients shape strategy, launch innovations, engage stakeholders, and drive meaningful results throughout the product lifecycle.

The work is complex, fast-moving, and deeply connected to improving lives, creating opportunities for curious minds to make a real difference every day. If you're energized by collaboration, inspired by innovation, and motivated by work that matters, you'll find a place to grow, contribute, and make a meaningful impact at BGBx.

At Hayden, Principals partner directly with clients to deliver strategic insight and solve complex business challenges. They are senior market access leaders who bring deep expertise in biopharma market access strategy and apply that expertise to the most complex client questions. They lead multiple consulting engagements, ensuring high-quality delivery aligned with client objectives while managing team performance and project outcomes. In addition to overseeing delivery, Principals play a critical role in growing the business by developing new client relationships, expanding existing accounts, and personally owning revenue generation against an annual individual target, including originating, expanding, and closing client work.

They are also expected to shape the firm by advancing thought leadership, building new capabilities, and driving innovative approaches to client work.

• Build and maintain relationships with senior client stakeholders, serving as a trusted advisor on complex business challenges
• Own and grow client accounts, with accountability for expanding engagements, generating revenue, and meeting or exceeding an established annual individual revenue target
• Serve as the primary point of accountability for client satisfaction, engagement quality, and long-term partnership growth
• Independently identify, originate, and close new business opportunities across existing and prospective clients, with clear ownership of pipeline development, conversion, and revenue contribution
• Lead proposal development, shaping scope, approach, and pricing to meet client needs and firm growth objectives
• Drive ongoing client engagement, identifying opportunities for continued partnership and account growth
• Remain current on industry, client, and competitive trends to proactively identify emerging challenges and opportunities, particularly across market access, pricing, reimbursement, payer dynamics, and the evolving biopharma landscape
• Bring deep market access expertise to client development and delivery, including the ability to frame and solve strategic questions related to access, pricing, reimbursement, payer strategy, launch/access planning, and related commercialization challenges
• Maintain a healthy business development pipeline and provide appropriate visibility into opportunities, timing, probability, and expected revenue

• Provide strategic oversight across multiple concurrent engagements, maintaining accountability for delivery quality, client satisfaction, and financial performance while ensuring recommendations reflect strong market access judgement and commercial relevance
• Effectively manage resourcing, team structure, and timelines to achieve target margin and profitability
• Guide teams in developing clear, decision-ready outputs that address key client questions and drive decision-making
• Ensure alignment between project work, client expectations, and overall engagement objectives

• Lead and drive thought leadership and the development of new capabilities, approaches, and offerings that strengthen Hayden's market access expertise and differentiation
• Drive the visibility and market presence of Hayden within the Bio Pharma space
• Lead and contribute to firm initiatives, including performance review processes and broader organizational priorities
• Play an active role in shaping firm strategy and practice area growth, including growth of Hayden's market access capabilities and client portfolio
• Engage in recruitment and selection of new staff

• Mentor and develop junior staff, contributing to performance management, career development, and overall talent growth within the firm
• Oversee performance management, providing timely and specific feedback, identifying development needs, and delivering coaching and training
• Facilitate team reflection and drive the application of insights to support continuous improvement
• Model Hayden's core values to help shape an inclusive, high-ownership, growth-mindset culture

• A seasoned market access…