Technical Product Manager, Onshape & Monetization

Technical Product Manager, Onshape Ecommerce & CPQ Platforms

Hybrid – Seaport Boston, MA (2-3 days a week)

Job Description

Onshape (), a PTC SaaS business, is developing a completely new Computer-Aided Design (CAD) and design data management platform for professional mechanical designers and engineers, delivered globally as SaaS. Think Solid Works meets Git Hub meets Google Docs. Our office is in the heart of Boston’s beautiful Seaport District. PTC seeks an experienced Technical Product Manager with CPQ and/or E-commerce experience to drive the systems that connect Onshape to the way customers buy it: sign-up, sales-led or in-product purchasing, trials, provisioning and entitlements, and the handoff from a closed sales deal to a correctly provisioned account.

Onshape sells two ways. Customers can purchase directly in the product, or work with our sales team. Both paths land in the same product, and customers move between them as they grow. Both work today — and as the business grows, so does what we need from them, including an expanding set of usage-based, API, and AI-driven plans. You will define what gets built here, work with engineering to deliver it, and partner with sales, marketing, customer success, and business operations.

You will join the Product Operations & Strategy team within the Onshape product organization, working cross-functionally on the systems, data, and processes that no single team owns on its own. This is a technical role in a business-facing domain, and it suits someone who is comfortable in both.

• Write requirements and user stories, and review technical designs with engineers
• Meet with sales, marketing, customer success, order operations, and business operations to gather requirements and agree on priorities
• Prioritize the backlog in Jira and work with engineering through an Agile release process
• Query the data warehouse in SQL to investigate conversion, funnel performance, and provisioning issues
• Triage problems in the purchase and provisioning flows and drive them to resolution
• Manage minor enhancements and business rule changes to our Salesforce CPQ platform

• Define how the Onshape product system integrates with downstream go-to-market systems, including Salesforce and our CPQ platform, and maintain the abstraction layers between them
• Drive the roadmap for sign-up, in-product purchasing, trial, and provisioning — from requirements through delivery and measurement
• Define and manage implementation plans for how new product offerings will be quoted and presented in-product - identifying key deal business rules and coordinating with internal data teams to set pricing and revenue recognition definitions in our product master
• Identify and implement opportunities for improvement in current deal desk and provisioning processes in our Salesforce platform
• Own the administration of our Salesforce CPQ platform
• Improve conversion across the self-serve funnel, and work with Business Operations so that what sales quotes and closes provisions correctly without manual intervention
• Own the technical product requirements for in-product payment processing
• Deliver the product capabilities Business Operations and Finance need for renewals, downgrades, dunning, collections, and deprovisioning
• Billing, payments, and collections run reliably with the least possible human intervention
• Purchases and closed deals provision correctly, and deprovisioning happens cleanly and on time

• 5+ years in product management or technical program management, or providing technical support for e-commerce/CPQ systems
• Experience with SaaS commercial systems such as self-serve purchasing, subscription provisioning, entitlements, or billing
• Experience integrating a…