Process Analyst - Office Chief Information Officer

Summary

As a Process Analyst, you will serve as an IT technical advisor to identify the opportunity for - and design - new or improved business processes.

Washington, DC, Raleigh, NC, Fort Worth, TX, Kansas City, MO, Lakewood, CO, Tacoma, WA, Atlanta, GA, New York, NY, Boston, MA, San Francisco, CA, Philadelphia, PA, or Chicago, IL

We are currently filling one vacancy, but additional vacancies may be filled as needed.

Learn more about this agency

• Conduct technical analyses of IT-related operational processes and existing workflows to identify inefficiencies, bottlenecks, compliance gaps, and inconsistencies. Performs needs analyses to define opportunities for optimization of process accuracy, accountability, and alignment with business requirements and fiscal policies.
• Analyze procurement and asset management processes such as acquisition, inventory management, logistics, and disposal to enhance operational efficiency, reduce costs, ensure proper accountability, and comply with federal asset management guidelines.
• Document processes using flowcharts, narratives, datasets, and other appropriate tools. Prepare clear, concise reports and presentations on analysis findings and provide recommendations for project improvements using qualitative and/or quantitative data.
• Define metrics to monitor and evaluate service success throughout process implementation and determine the size, skills, and roles necessary for a project team to deliver a product. Ensure processes are compliant with requirements such as federal acquisition regulations, financial reporting standards, and contract regulations.
• Provide technical advice, leadership, and direction on process analysis, system analysis, customer experience, and design-related issues, and determines work objectives to set priorities; anticipates potential threats and opportunities. Provides guidance in how to use research findings to influence project, product, platform, or service development.

• US Citizenship or National (Residents of American Samoa and Swains Island)
• Meet all eligibility criteria within 30 days of the closing date
• Meet time-in-grade within 30 days of the closing date, if applicable
• Register with Selective Service if you are a male born after 12/31/1959

• Current or Former Political Appointees:
  The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
• Serve a one year probationary period, if required.
• Undergo and pass a background investigation (Tier 2 investigation level).
• Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security's e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.

To evaluate your qualifications, your resume must clearly demonstrate how you meet the specialized experience described below. Your resume must not exceed two pages. To ensure your qualifications can be fully evaluated, we recommend including the following information:

• Name, address, telephone number, email address;
• Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade);
• Relevant work experience—should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that…