Enterprise Operations Associate Director

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally.

There's no one like you and that's why there's nowhere like RSM.

The Associate Director, Enterprise Operations is a key operational leader who helps translate enterprise priorities into coordinated action. Working closely with the Enterprise Operations Lead, this role advances operational execution, governance, prioritization, and cross-functional alignment across the enterprise.

The Associate Director serves as a trusted partner across Finance, Talent, IT, Risk, Communications, and Lines of Business, helping ensure priorities are clear, execution is consistent, and enterprise objectives are achieved. The role requires strong judgment, responsiveness, adaptability, and comfort operating in a fast-paced environment with shifting priorities.

• Advance execution of enterprise operational strategies and priorities.

• Track progress against operational initiatives and proactively
  * escalate* risks, dependencies, and decisions needed.

• Enable consistent implementation of enterprise policies, standards, and operational practices.

• Promote data-driven decision-making, operational discipline, and accountability across work streams.

• Serve as a delegate for the Enterprise Operations Lead when needed, representing priorities and supporting follow-through.

• Lead or support enterprise operational projects that address transformation needs, leadership priorities, operational complexity, and cross-functional business challenges.

• Advise business leaders by clarifying needs, structuring complex issues, and recommending practical paths forward.

• Identify opportunities to simplify processes, reduce friction, and improve operational effectiveness.

• Synthesize large volumes of data and stakeholder input into clear themes, decisions, and actionable insights.

• Coordinate cross-functional resources and dependencies to support successful delivery of enterprise initiatives.

• Prepare executive-level reporting, decision materials, and presentations for leadership teams and governance committees.

• Partner with Finance, Talent, Digital, Communications, Risk, and Lines of Business to align operational priorities and execution plans.

• Facilitate leadership meetings, working sessions, and operational committees.

• Support communication and change management inputs related to enterprise initiatives.

• Build trusted relationships across leadership teams to strengthen collaboration and execution.

• Timely delivery of strategic enterprise initiatives with clear ownership, priorities, and follow-through.

• Achievement of operational performance metrics and KPIs.

• Strong cross-functional collaboration and consistent execution across enterprise work streams.

• Increased efficiency and simplification of operational processes.

• Strong stakeholder engagement and timely, accurate executive reporting.

• Bachelor's degree and 8 to 10 years of progressive experience in operations, business transformation, consulting, or related function.

• Experience leading large-scale complex projects and initiatives and working in cross-functional teams.

• Experience working with senior leaders and executive stakeholders in a fast-paced, enterprise environment.

• Strong strategic thinking and operational execution capabilities.

• Excellent communication, facilitation, executive presence, and stakeholder management abilities.

• Ability to manage ambiguity, structure complex problems, and translate inputs into actionable recommendations.

• Analytical mindset with the ability to use data, insights, and stakeholder feedback to inform decisions.

• Ability to influence without direct authority and build alignment across functions.

• Strong organizational discipline, responsiveness, adaptability, and problem-solving skills.

At RSM, we offer a competitive benefits and compensation package for all our people.

We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve…