Site Operations Associate

medical insurance, life insurance, vision insurance, parental leave, short term disability, tuition reimbursement, 401(k)

Sep 17, 2026

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

The Site Operations Team is responsible for operational execution and excellence across  and , ensuring a consistent, consumer-first digital experience. The Site Operations Associate will focus specifically on the Lifestyle business by executing digital content, maintaining site accuracy, and delivering site assets on time. Reporting to the Senior Manager, Site Operations, this role will collaborate with regional and global partners to support site functionality, merchandising, and campaign execution.

Partner with Global Creative and Site Experience Teams to implement onsite marketing content

Conduct QA to ensure all site execution meets quality and brand standards

Create, manage and apply dynamic categorization rules to organize products logically and intuitively across the site

Optimize search results and Product Grouping Pages (PGPs) by refining sort order, filters, and attributes

Enhance Product Detail Pages (PDPs) by selecting default imagery, implementing size charts, and improving product recommenders

Manage translation workflows to ensure compliance and usability across both  and  sites

Support onboarding and training new team members

Oversee product merchandising, including sorting, category creation, and placement

Perform additional duties as needed to support team goals

• Ensure all site content delivers a consistent, consumer-first experience
• Partner with Global Creative and Site Experience Teams to implement onsite marketing content
• Conduct QA to ensure all site execution meets quality and brand standards
• Create, manage and apply dynamic categorization rules to organize products logically and intuitively across the site
• Optimize search results and Product Grouping Pages (PGPs) by refining sort order, filters, and attributes
• Enhance Product Detail Pages (PDPs) by selecting default imagery, implementing size charts, and improving product recommenders
• Manage translation workflows to ensure compliance and usability across both  and  sites
• Support onboarding and training new team members
• Oversee product merchandising, including sorting, category creation, and placement
• Perform additional duties as needed to support team goals

Bachelor's Degree or 1-3 years relevant experience in ecommerce, project management or operations

Keen attention to detail is essential - accuracy and precision are critical to success in this role

Strong organizational and analytical skills; able to distill complex information into clear, actionable insights

Results-driven, accountable, and action-oriented

Critical thinker with a proactive, solution-oriented mindset and ability to manage tasks to meet project timelines while remaining agile

Passion for lifestyle footwear, fashion, and consumer trends, with a strong understanding of how style, culture, and brand storytelling influence purchasing behavior and shape the consumer experience

Passion for digital retail and a strong interest in innovative eCommerce experiences

Strong communication skills and ability to work cross-functionally

Proficient in Microsoft Office Suite; experience with Google or Adobe Analytics

Comfortable working with site metrics and financials to inform decisions

Salesforce Commerce Cloud experience is preferred

Asana or equivalent work management platform experience is preferred

Algolia or equivalent digital search and merchandising platform experience is preferred

• Bachelor's Degree or 1-3 years relevant experience in ecommerce, project management or operations
• Keen attention to detail is essential - accuracy and precision are critical to success in this role
• Strong organizational and analytical skills; able to distill complex information into clear, actionable insights
• Results-driven, accountable, and action-oriented
• Critical thinker with a proactive, solution-oriented mindset and ability to manage tasks to meet project…