Executive Assistant, Chief Customer Officer and Senior Executive

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary Join athenahealth as an Executive Assistant supporting the Chief Customer Officer (CCO) and a Vice President within the Customer Success organization. In this role, you will provide strategic administrative and operational support, manage executive priorities, coordinate leadership team activities, and help drive organizational effectiveness across Customer Success and key business partners. You will leverage technology and AI-enabled tools to improve workflows, streamline operations, and support executive decision-making.

This is a hybrid position based in Boston, MA, with an expectation of approximately two days per week in the office. This role reports to the Chief Customer Officer.

About the Team The Customer Success organization is focused on helping customers achieve value from their partnership with athenahealth and supporting positive business outcomes across the healthcare ecosystem. The team works closely with executive leadership, customer-facing teams, Communications, Operations, and other cross-functional partners to align priorities and execute key initiatives. Through a combination of collaboration, operational planning, and customer-focused decision-making, the team supports organizational performance and customer satisfaction.

Team members utilize a variety of collaboration, productivity, and business tools to manage priorities, communicate effectively, and drive results.

Essential

Job Responsibilities Manage complex calendars for the Chief Customer Officer and a Vice President, aligning schedules with organizational priorities, customer commitments, and business objectives.

Coordinate leadership meetings, business reviews, planning sessions, and other recurring operational activities for the Customer Success leadership team.

Prepare meeting materials, agendas, and executive briefings to support informed decision-making and meeting readiness.

Track action items, commitments, deadlines, and dependencies to ensure timely follow-through on strategic initiatives.

Facilitate coordination across Customer Success and cross-functional business partners to support organizational goals.

Arrange domestic and international travel, including itineraries, accommodations, and meeting logistics.

Process expense reports, invoices, and other administrative activities accurately and efficiently.

Support executive communications by coordinating materials, information, and stakeholder updates.

Develop and maintain systems that improve visibility into priorities, decisions, and ongoing work.

Utilize AI, automation, and productivity tools to improve operational efficiency, enhance workflow quality, and identify opportunities for process improvement while maintaining appropriate confidentiality and data handling practices.

Additional

Job Responsibilities Coordinate customer meetings, executive events, off-sites, and organization-wide engagements.

Research, prioritize, and help coordinate responses to incoming requests and business needs.

Support internal communications efforts in partnership with Communications and other stakeholders.

Create and maintain documentation, tracking tools, and organizational resources.

Identify opportunities to simplify workflows and improve team effectiveness.

Share best practices related to technology, automation, and productivity tools with colleagues.

Complete additional projects and assignments in support of leadership and organizational priorities.

Expected Education & Experience

Required Qualifications Five or more years of Executive Assistant experience supporting C-suite or senior executives.

Demonstrated experience supporting…