Retail Director- Boston MA, Healthcare

Title:

Retail Director
- Boston MA, Healthcare+

Requisition #: 674356

Location:

Boston, MA, US, 02115

Aramark Healthcare+ is seeking a Retail Director to join our team at a large, high-volume healthcare account in Boston, MA
. Reporting to the General Manager, the Retail Director is responsible for leading retail food service operations across multiple outlets, including cafés, coffee shops and bistros, convenience locations, and catering services. This leader will oversee daily operations, financial performance, merchandising, marketing, cash management, customer experience, and team development while ensuring compliance with Aramark Healthcare+, client, and regulatory standards.

COMPENSATION
:
The salary rate for this position is $75,000.00 to $95,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

• medical, dental, vision, and work/life resources
• retirement savings plans like 401(k)
• paid days off such as parental leave and disability coverage

Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits,  Aramark Careers - Benefits & Compensation .

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.

• Provides leadership and oversight for retail food service operations, ensuring strong operational performance and compliance with Aramark Healthcare+, client, and regulatory standards.
• Oversees multiple retail outlets and ensures consistent execution of food quality, presentation, merchandising, service, sanitation, and workplace safety standards.
• Drives customer satisfaction and maintains strong client relationships through regular rounding, communication, and responsiveness to feedback.
• Leads, develops, trains, and manages Retail Managers, Supervisors, and front-line staff while promoting employee engagement, accountability, and professional development.
• Develops and implements retail strategies designed to improve service, customer experience, quality, sales, and profitability.
• Utilizes customer feedback and operational data to identify opportunities and implement improvements across retail operations.
• Oversees cash handling, merchandising, product presentation, inventory, food quality, labor, and cost-control processes.
• Develops operational forecasts, monitors financial performance, explains variances, and supports accounting functions for the retail operation.
• Manages scheduling and staffing to ensure appropriate coverage while meeting operational and financial goals.
• Partners with client leadership and other departments to maintain effective relationships and support a unified customer experience.
• Identifies opportunities for service enhancements and potential expansion of Aramark programs and services.
• Ensures compliance with food safety, sanitation, cash-handling, human resources, and other applicable policies and procedures.
• Supports implementation and ongoing utilization of retail technology and systems.

At Aramark, developing new skills and doing what it takes to get the job done makes a positive impact for our employees and our customers. In…