Client Operations Specialist

Bevi is on a mission to transform how beverages are delivered and consumed. Our connected beverage platform eliminates the need for single-use bottles and cans, making it easy, fun, and sustainable to stay hydrated. As the category leader in IoT-enabled beverage technology, we're building a future where Bevi machines are everywhere people live, work, and connect. We've raised over $160M in venture capital, serve thousands of customers across the US, Canada, UK and Ireland, and we've been rapidly growing year over year, saving over 1 billion bottles from waste.

In addition to driving hypergrowth with our current product line, Bevi is heavily investing in new product development.

As a Client Operations Specialist, you will play a critical role in shaping the post-sale experience for Bevi’s new distribution channels. You’ll act as a trusted advisor and the key, Operations point of contact, helping our clients launch successfully, optimize machine usage, and sustain long-term value. This role blends onboarding strategy, relationship management, proactive support, and customer advocacy.

A Client Operations Specialist will learn and understand the day to day functions of Bevi field operations in order to best deliver outstanding customer care and apply product knowledge.

• Partner with Sales and Operations to ensure seamless, post-sale handoff through installation.
• Define and execute scalable onboarding playbooks tailored to new channel environments.
• Educate customers on usage, concentrate ordering, maintenance basics, and marketing tools.
• Serve as the primary post-sale point of contact for operational execution.
• Translate customer needs into internal action plans across Technical Services, Technical Partner Operations, Supply Chain, and Field Ops
• Monitor machine performance and concentrate usage via data tools and make suggestions to clients where applicable.
• Identify trends and implement strategies to maximize uptime, drive value to the client, and generate revenue for Bevi.
• Track account health, customer satisfaction, and risk indicators.
• Collaborate with sales on upsell and renewal opportunities.
• Advocate for customer needs internally and ensure ongoing success.
• Build customer profiles and segments by persona, communication style, and service needs.
• Capture feedback to improve Bevi’s offering and service models.
• Identify champions for testimonials, pilots, and case studies.
• Periodically facilitate large client activations on-site

• 2+ years of experience in Customer Success, Account Management, or Client Services with an emphasis on Operational Strategy and Execution.
• Ability to manage Operations and Logistical support during client launch.
• Strong interpersonal and communication skills with a customer-first mindset.
• Experience working in service-based industries (e.g., food service, facilities, field operations).
• Ability to manage complexity, prioritize efficiently, and build scalable systems.
• Familiarity with Salesforce, Looker, or similar CRM/reporting tools is a plus.
• Comfort with a fast-paced startup environment and willingness to travel 15%.

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At Bevi, we believe compensation is a powerful tool to attract, retain, and grow talent. Our Compensation Philosophy centers on 5 principles:

• Market-driven - We anchor pay decisions in real-time market data
• Performance-based - We reward individual impact, not just tenure
• Equitable - We ensure fairness across teams, roles, and demographics
• Growth-focused - We invest in talent that scales with Bevi
• Total Rewards approach - We strategically balance base pay, bonuses, benefits, and equity

The posted compensation range reflects the salary
* for this position. Some roles may be eligible for a commission plan or a bonus incentive. All…